In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Khaled Alaa, Head of Experience at Talabat. Together, they delve into why customers prefer a consistent, normal product rather than an unpredictable fancy one; what makes quality customer service; and how your customer service is a part of your brand.
Khaled is the Head of Experience at Talabat, an online food ordering and delivery platform based in the Middle East. As the Head of Experience, Khaled is responsible for overseeing the user experience design, with a focus on enhancing user satisfaction, engagement, and loyalty. He is also involved in developing and implementing customer-centric strategies to improve the overall customer journey and drive business growth.
To find out how you can turn visitors and occasional buyers into loyal, life-time customers, head to
Gameball.
We need your help! We want to know what you enjoy about the podcast, what topics you’d like us to explore, and how we can make Retain even better in the future. So we’ve created
this simple feedback form to gather your insights and suggestions. Just click, fill it out, and let us know how we can make Retain even better for you.
Want to turn casual buyers into loyal, lifetime customers? Well, click
here to book a demo with Gameball.
Retain: The Customer Retention Podcast is handcrafted by our friends over at:
fame.soPrevious guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.
Check out the three most downloaded episodes: