My secret for creating a sustained, successful business? Customer support excellence!
11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable.
Would you like my secrets? Well, entrepreneurial friend… you’re in luck!
In this episode, I ... Show More
Jul 1
Your Copy's Too Safe - Here's How to Fix It (And Finally Sound Like You)
When Your Copy Evolves, So Does Your Business In this episode, I share how shedding "safe" copy transformed my business. From sharpening your brand message to showing up as your unapologetic self, I dive into the copywriting strategies that helped me write with more clarity, conf ... Show More
29m 4s
Jun 24
Design Like a Big Brand, on a Small Budget with Jen Olmstead
The Website Upgrade Your Business Has Been Waiting For Want a brand that instantly builds trust and makes you money? It all starts with your website. In this episode, I’m joined by Jen Olmstead, co-founder and lead designer of Tonic Site Shop. Jen is a design powerhouse with a jo ... Show More
41m 58s
Aug 2024
Designing an Excellent Customer Experience In 3 Stages
Send us a textMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s ... Show More
45m 50s
Jul 2023
Motivational Insights for Women in Sales Leaders from Avanade's Barbara Pawar
This is episode 621. Read the complete transcript on the Sales Game Changers Podcast website. Purchase Fred Diamond's new best-sellers Love, Hope, Lyme: What Family Members, Partners, and Friends Who Love a Chronic Lyme Survivor Need to Know and Insights for Sales Game Changers n ... Show More
29m 36s
Jan 2022
331. How to Get "Ready-to-Buy" Customers
We often expect our customers to hit that “checkout” button without being prompted or convinced to do so. But that isn’t how people behave. They buy on desire, needs, and wants, and, as a product-based business owner, it's your responsibility to share with them the benefits that ... Show More
56m 41s