logo
episode-header-image
Jan 2021
24m 30s

#359: Customer Support 101: Proven Strat...

Amy Porterfield
About this episode
My secret for creating a sustained, successful business? Customer support excellence!  11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you like my secrets? Well, entrepreneurial friend… you’re in luck! In this episode, I ... Show More
Up next
Feb 24
The Truth About the 4-Day Workweek
The Truth About What It Takes (And What No One Tells You) Everyone talks about the four-day workweek like it's some magical finish line. Work less, live more, finally breathe. But nobody talks about what it actually takes to make it work when you're running a real business with r ... Show More
39m 42s
Feb 17
Why Your Launch Feels So Hard (And What You're Missing Before Cart Open)
The Pre-Launch Strategy That Changes Everything What if your audience was already excited to buy before you ever opened the cart? That's the dream, right? No scrambling in the final hours. No sending more emails than you planned. No pushing harder than feels good and still wonder ... Show More
39m 12s
Feb 10
I Had A $100K Month And Still Lost Money
The Profit Lesson I Learned Way Too Late I had a $100K month and couldn't pay myself. And the worst part? I didn't even know until it was too late. I was out celebrating what I thought was a massive win, telling myself I'd finally made it. And the whole time, I was actually in th ... Show More
34m 30s
Recommended Episodes
Aug 2024
The Key to Boosting Your Business and Creating Clients for Life
Send a textAre you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully designed ... Show More
21m 14s
Aug 2024
Designing an Excellent Customer Experience In 3 Stages
Send a textMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s no ... Show More
45m 50s
Sep 2020
Episode 32: 10 Simple Yet Effective Tips To Get More Clients And Customers For Small Business Owners
As a business coach, one of the most asked questions Fiona gets from people who approach her for help is how to get more clients and customers for their businesses. In this coaching episode, she shares her top 10 tips that she recommends every small business owner must do to achi ... Show More
38m 41s
Jul 2023
Motivational Insights for Women in Sales Leaders from Avanade's Barbara Pawar
This is episode 621. Read the complete transcript on the Sales Game Changers Podcast website. Purchase Fred Diamond's new best-sellers Love, Hope, Lyme: What Family Members, Partners, and Friends Who Love a Chronic Lyme Survivor Need to Know and Insights for Sales Game Changers n ... Show More
29m 36s
Aug 2024
How to Include Delight and Surprise for Clients In Your Customer Experience
Send a textWant clients for life? Give your client an experience that goes beyond their expectations. Think about booking lodgings for a vacation. It’s one thing to book a room for your stay with all the expected accommodations. But you remember the place that goes beyond: the ch ... Show More
30m 37s
Aug 2024
How Strategically Scaling Your Business Team Sets You Up for Success
Send a textSustainably scaling your business isn’t a solo act. It takes a team to pull it off. Now you’ve probably had some help in the marketing and sales aspect of your business. Or maybe you’ve hired help for the technological or administrative side of things. But are you stil ... Show More
33m 53s
Jul 2019
Client Troubles
Are clients bringing you down? Dan and Alison answer your questions with the help of Diane Hessan, the founder and chair of the marketing technology agency C Space. They talk through what to do when you have a difficult client, your coworkers are hampering your ability to serve c ... Show More
33m 49s
Jan 2022
331. How to Get "Ready-to-Buy" Customers
<p>We often expect our customers to hit that “checkout” button without being prompted or convinced to do so. But that isn’t how people behave. They buy on desire, needs, and wants, and, as a product-based business owner, it's your responsibility to share with them the benefits th ... Show More
56m 41s
May 2024
#158: The Right Way to Woo Your Customers (And Keep Them Coming Back For More)
<p>Most people wouldn't accept a marriage proposal on the first date. They want to get to know the person before making a commitment. In the same way, customers don't like it when a business quickly tries to sell something right after meeting them. And when customers recoil from ... Show More
28m 54s
Listen to millions of songs and podcasts on Anghami