Send a text Are you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully designed journey through your business that can elevate it and gain you clients for lif ... Show More
Feb 26
When Life Interrupts Your Marketing Plans
Send a textMost business advice assumes you're operating at full capacity. But what happens when life doesn't cooperate — not for a week, not for a month, but for the better part of an entire year?In 2025, I went from working 25 hours a week to about five. My parents needed more ... Show More
42m 13s
Jan 2021
#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More
24m 30s
Apr 2024
578. "I'm not profitable yet and running out of money! How can I move the needle fast?" | Coaching Session
Welcome back, Product Bosses! In this episode, we're diving deep with Karissa from Wag & Wonder, a passionate entrepreneur who's crafted a line of high-end dog accessories. Despite her dedication, Karissa faces a common pitfall many of you might relate to: skipping crucial founda ... Show More
44m 13s
Jun 2021
Episode 477: 3 Things 7-Figure Digital CEOs Do Differently
<p>If you're an online entrepreneur that's looking to scale your business to 7-figures, there are certain things you must do to get there. In today's episode, we share 3 of the big ones, and by shifting your focus to them you <em>will</em> see massive growth in your business!</p> ... Show More
1h 4m