Yesterday

You Can't Delegate Confusion to AI

Two overlapping circles on a piece of paper. Human only on the left, AI only on the right, and the overlap in the middle where almost nobody is spending any time at all.That is the whole exercise. My cousin Kendall gave me the version of it that ended months of AI pushback inside ... Show More

43m 42s

Sep 7

Where AI Is Quietly Breaking Trust With Your Clients & Community

A few months ago I made three photorealistic images of myself, put my logo on them, and posted them to Facebook.People laughed. They were supposed to. I had run my real photo shoot images through a meme generator with a 2,000 character summary of my business, and what came back w ... Show More

32m 52s

Sep 2

Human First AI Is a Decision Not a Vibe

Most of the conversation about AI is happening at two extremes. Founders bragging publicly about the payroll they cut, and founders refusing to touch any of it. Both are missing the point, and neither one leaves you with an answer you can actually run a business on.So I spent six ... Show More

58m 28s

Jan 2021

#359: Customer Support 101: Proven Strategies To Create Life-Long Customers

My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More

24m 30s

Jun 2024

211: How Customer Experience Impacts Sales Whether You Are Starting A Business Or Side Hustle, A Solopreneur, Entrepreneur, Mompreneur, Freelancer, Bookkeeper, Virtual Assistant, Owner Self-Employed

Focusing on your customer’s experience will not only help you increase sales in your business, but many businesses thrive on referrals from happy customers as well. By understanding exactly how your customer is experiencing your product or service, you’ll be able to capitaliz ... Show More

23m 32s

Nov 2024

The Secret to Building Customer Loyalty and Increasing Revenue [9 min]

Have you ever wondered how some businesses seem to effortlessly keep their customers coming back for more?That's exactly what we're diving into today...the secret sauce behind customer lifetime value (LTV) and how YOU can harness its power to grow revenue with ... Show More

8m 49s

Mar 2024

#663: Backstage Pass: My Customer Experience Team Shares Their Top Strategies

Building a business free of overwhelm with an efficient customer experience department. Today, I'm feeling grateful for running my business for the past 15 years! I've had the pleasure of building incredible teams along the way, including my customer experience department. I'm so ... Show More

35m 41s

Jan 2023

How To Design A Customer Journey In Your Consulting Business With George Bryant: Podcast #275

Consumers are an essential part of any consulting business. Ensuring they have the best customer journey will help you keep going and growing. How do you consistently deliver an excellent experience to them when they get your services? In this episode, Michael Zipursky welcome ... Show More

57m 55s

Jun 2021

271. Reair: Your Customer's Journey

Ep. 271: In today's episode, we're reairing one of our most popular episodes of all time, Your Customer's Journey. If you're new here, this episode will help you understand your customer's journey to buying. If you're a long-time listener, we still encourage you to tune in and li ... Show More

51m 31s

Oct 2024

Say What They’re Thinking: How to Use Your Customers Words to Drive Sales

In this episode, we explore how to use customer insights to make your messaging truly resonate. You'll learn how to tap into testimonials and real feedback to speak directly to your audience’s needs and desires, helping them feel understood and engaged. We break down a simple, th ... Show More

13m 18s

Dec 2023

#39 - Client Success - Best Marketing Strategy

Welcome to another episode of The Natural Born Leader Podcast. In today's episode, I'm spilling the beans on what truly compounds and what doesn't in the world of business.Ever wondered why some efforts lead to massive success while others fall flat? Listen in as I share a game-c ... Show More

5m 53s

Sep 2025

How to Turn Customer Complaints Into Opportunities

📢 Most business owners dread customer complaints—but smart entrepreneurs know they’re opportunities in disguise. In this episode of The Level Up Podcast, Paul Alex explains how to flip negative feedback into growth. From listening instead of reacting, to fixing recurring problem ... Show More

3m 27s

Aug 2017

Do More For Your Customers | Ep 15

"It's crazy what actually happens when you try and go above and beyond." Today, Alex (@AlexHormozi) discusses the importance of delivering exceptional customer service in order to increase prices, retain customers, and gain more referrals. By going above and beyond, small busines ... Show More

6m 57s

The Key to Boosting Your Business and Cr...