Send us Fan Mail Are you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully designed journey through your business that can elevate it and gain you clients fo ... Show More
Apr 23
The CEO Ceiling Assessment
Send us Fan MailMost women entrepreneurs hit a ceiling in their business somewhere in the $100K–$1M range – and most generic advice will tell them the fix is more revenue, a new funnel, or a mindset shift.That advice is wrong. Or at best, it’s treating a symptom.In this live asse ... Show More
59m 27s
Apr 15
If You Are The System, Then You Are Also The Ceiling
Send us Fan MailEver wake up in the middle of the night with a line that feels like it downloaded straight from the universe?That happened to me a few weeks ago. I sat straight up, grabbed my phone, and emailed myself these words: If you are the system, you are the ceiling.The ne ... Show More
26m 45s
Apr 14
Why Successful CEOs Build for Seventy Percent
Send us Fan MailYou know that feeling when your business is growing, but somehow you feel more trapped than ever? More clients, more revenue, more team members… and somehow less freedom than when you started.Here’s the truth nobody tells you: growth doesn’t automatically create c ... Show More
33m 54s
Jan 2021
#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More
24m 30s
Apr 2024
578. "I'm not profitable yet and running out of money! How can I move the needle fast?" | Coaching Session
Welcome back, Product Bosses! In this episode, we're diving deep with Karissa from Wag & Wonder, a passionate entrepreneur who's crafted a line of high-end dog accessories. Despite her dedication, Karissa faces a common pitfall many of you might relate to: skipping crucial founda ... Show More
44m 13s
Jun 2021
Episode 477: 3 Things 7-Figure Digital CEOs Do Differently
<p>If you're an online entrepreneur that's looking to scale your business to 7-figures, there are certain things you must do to get there. In today's episode, we share 3 of the big ones, and by shifting your focus to them you <em>will</em> see massive growth in your business!</p> ... Show More
1h 4m