Send us Fan Mail Are you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully designed journey through your business that can elevate it and gain you clients fo ... Show More
Jun 4
Why Fall Chaos Is a Summer Planning Problem
Send us Fan MailMy three teenagers are home for the summer, the calendar cleared out the last week of May, and like a lot of business owners I could feel the pull to write the next two months off and call it a season.I’m not doing that, and I don’t want you to either.After almost ... Show More
33m 14s
May 28
Notes to Future Me: A Simple Habit to Protect Your Capacity
Send us Fan MailThere is a note blocking off the last week of May in my calendar, and it is yelling at me. Last week of school. Do not plan anything. All caps. Too many exclamation points. When I open it, past me has left the longer version: be nice to yourself, Racheal, there wi ... Show More
47m 25s
Jan 2021
#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More
24m 30s
Apr 2024
578. "I'm not profitable yet and running out of money! How can I move the needle fast?" | Coaching Session
Welcome back, Product Bosses! In this episode, we're diving deep with Karissa from Wag & Wonder, a passionate entrepreneur who's crafted a line of high-end dog accessories. Despite her dedication, Karissa faces a common pitfall many of you might relate to: skipping crucial founda ... Show More
44m 13s
Jun 2021
Episode 477: 3 Things 7-Figure Digital CEOs Do Differently
<p>If you're an online entrepreneur that's looking to scale your business to 7-figures, there are certain things you must do to get there. In today's episode, we share 3 of the big ones, and by shifting your focus to them you <em>will</em> see massive growth in your business!</p> ... Show More
1h 4m