Do you know that exceptional customer and employee experiences can be the game-changer for your business? In a recent episode of "Sales Talk for CEOs," Alice Heiman explores this dynamic duo's profound impact. Here's a sneak peek: 🌟 Customer Experience Matters Dive deep into the customer journey.Identify areas for improvement.Create a seamless path to custo ... Show More
Yesterday
Ep186 From Cafe Marketplace to Commercial Art Powerhouse, Gavi Wolf’s Sales Journey
<p>In this episode of <em>Sales Talk for CEOs</em>, Alice Heiman talks with Gavi Wolf, CEO and Founder of IndieWalls, about how he scaled a creative business, turning an art marketplace into a commercial art consultancy serving major brands. Gavi discusses founder‑led sales, when ... Show More
36m 51s
Nov 18
Ep185 Stop Burning Your Budget: Modern Lead Gen Tactics Every CEO Should Know
<p>Stop wasting money on lead generation that doesn’t work. In this solo episode of <em>Sales Talk for CEOs</em>, Alice Heiman delivers a powerful, no-nonsense rant every B2B CEO needs to hear. She challenges the outdated playbook of cold calling and SDR-driven outreach, revealin ... Show More
26m 4s
Nov 11
Ep184 Cracking the Sales Code: How Ryan Reisert Built a System That Outsells Entire Teams
<p>What happens when a math major turned cold-caller gets frustrated with broken sales systems? He builds a better one, then builds a company around it.</p><p>In this episode of <em>Sales Talk for CEOs</em>, Alice Heiman sits down with Ryan Reisert, the co- founder of Outbound Op ... Show More
52m 11s
Sep 2023
Employee Experience for Consultants: How to Help Your Team Thrive with Kalyn Ponti: Podcast #307
<p>“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” - Simon Sinek.</p><p> </p><p>Investing in your team and providing them with a great experience will drive them to perform better. In this episode, <a href ... Show More
46m 22s
Jan 2021
#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More
24m 30s
Aug 2024
Designing an Excellent Customer Experience In 3 Stages
Send us a textMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s ... Show More
45m 50s