logo
episode-header-image
May 2023
19m 8s

#750: Creating a Stellar Customer Experi...

Bill Caskey and Bryan Neale: B2B Sales Trainers, Business Strategists and L
About this episode

In this episode of The Advanced Selling Podcast, Bill and Bryan dive into the importance of customer experience beyond the sales process.

Bryan shares a nerve-wracking car buying experience, highlighting the significance of every touchpoint a customer encounters. From the initial sales interaction to the onboarding process and beyond, the guys discuss the impact of consistent and thoughtful customer experience.

Tune in to discover how exceptional customer experiences can lead to increased referrals and long-term customer loyalty.

=================================

Do you want to get our "Insider Secrets?" Go to http://advancedsellingpodcast.com/insidersecrets to get them right now! 

The Insider program is open for enrollment. If you have not checked out our version of a small learning group go to http://advancedsellingpodcast.com/insider to join today!

If you haven't already, make sure you join us in our LinkedIn group: www.advancedsellingpodcast.com/linkedin.

Looking for more sales training like this podcast? Download our FREE audio program, The Ultimate Pre-Game. http://ultimatepregame.com

=================================

Up next
Jun 16
Turning Your Insecurities into Competitive Advantages
Bill and Bryan dive deep into the universal experience of self-doubt in sales and business development. Moving beyond the typical "fake it till you make it" advice, they explore how conditional self-doubt shows up in specific areas—like shooting videos, talking about money, or ma ... Show More
21m 5s
Jun 9
What You Know Matters More Than What You Sell
What if the most valuable sales asset you have is something you don't even realize you possess? In this week's episode, Bill and Bryan explore the concept of "familiarity blindness" - why we discount our own expertise and fail to see the goldmine of knowledge we're sitting on. Wh ... Show More
19m 20s
Jun 5
Bold Move #1: Create a Sales Process That Benefits Your Prospects
Bill Caskey kicks off a new 12-week series based on his book "12 Bold Moves" by tackling the first bold move: creating a sales process that genuinely benefits prospects, not just salespeople. He challenges the traditional approach of "shoving people through" a process and shares ... Show More
6m 42s
Recommended Episodes
Aug 2024
The Key to Boosting Your Business and Creating Clients for Life
Send us a textAre you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully design ... Show More
21m 14s
Nov 2022
Understanding Your Customer with Adrian Swinscoe
Lauren is joined by Adrian Swinscoe, a customer experience consultant and advisor who has been growing and developing customer-focused businesses for over 20 years. Adrian helps companies deliver better customer service and customer experiences in two ways; the first is through a ... Show More
31m 25s
May 2024
The Godfather of Customer Experience: Don’t Forget To Be Human, Find Your Superpowers & Bring Empathy To Work
In this Greatest Hits episode, Lauren is joined by customer experience expert, Bruce Temkin. As the Head of Qualtrics XM Institute, Bruce works with the world’s most comprehensive resource for experience management professionals. Often referred to as the “Godfather of Customer Ex ... Show More
28m 56s
Mar 2023
How To Achieve Sales Success Using This Story Framework | Andie Jewett - 1651
Don’t. Be. Boring. Every time you talk to a new client, in the back of your mind, you know you’re not the first person to ever pitch to them. You might not even be the first person to pitch to them that day. You need to stand out, and more importantly, be remembered. In this epis ... Show More
34m 17s
May 2023
What Do Your Customers Really Want?
Chris Johnson and his team (along with noted generational researcher, Jason Dorsey), recently conducted a study that looked at the differences between generations and how they view customer experience. There were more than a few surprises in the findings. Chris joins our host Dia ... Show More
29m 51s
Aug 2023
#136: Rory Clark—A New Way to Approach Your Sales Conversations
Have you ever had an idea for the Business Made Simple podcast? We want to hear from you! We’re always dreaming up ways to make this podcast more valuable for our listeners, so we want to hear what you’ve loved and what you want to hear more of so we can make future episodes even ... Show More
33m 28s
Mar 2024
Superfan Expert: How To Create Superfans, 5 Keys to Customer Retention & Treat Customers How You Want To Be Treated
In this Greatest Hits episode of Retain, Lauren is joined by Brittany Hodak, an international keynote speaker and award-winning business leader. Brittany is widely regarded as a ‘go-to source’ for generating and retaining superfans. She’s also the co-founder of The Superfan Compa ... Show More
33 m
Dec 2023
NO...The Psychology of Sales and Negotiations | Brian Will - 1732
Are you ready to learn top sales tricks from a seasoned professional? Tune into this episode of The Sales Evangelist Podcast. You’ll learn sales psychology techniques to win clients over in five minutes or less.  Host Donald Kelly sits down with Brian, an experienced entrepreneur ... Show More
27m 17s
Mar 2024
Lead Nurturing
Welcome back to "Accelerate Your Business Growth," I'm your host, Diane Helbig. Today, we’re diving into the heart of sales strategy with Jason Kramer, founder of Cultivise, who brings a wealth of experience in B2B lead nurturing strategies. We're exploring the delicate balance b ... Show More
32m 3s
Listen to millions of songs and podcasts on Anghami