For the first ever episode, host Lauren DeSouza is joined by Shep Hyken, the Chief Amazement Officer for Shepard Presentations, LLC. Shep is an experienced speaker and an international authority on all things customer service, customer experience and loyalty in business. He is the best-selling author of eight books and has worked with a plethora of companies ... Show More
Nov 2022
Creating Loyal Customers with Shep Hyken
For the first ever episode, host Lauren DeSouza is joined by Shep Hyken, the Chief Amazement Officer for Shepard Presentations, LLC. Shep is an experienced speaker and an international authority on all things customer service, customer experience and loyalty in business. He is th ... Show More
30m 47s
Nov 2024
#201: The One Thing You Might Be Overlooking That Fuels Customer Loyalty
Delivering exceptional customer service can feel taxing, especially when you’re juggling multiple roles in your business. It’s easy to think that “good enough” is sufficient, but the truth is, it’s the small, thoughtful actions that leave the biggest impact on your customers. If ... Show More
29m 26s
Jun 2023
#656: Our weekly highlights and recap of powerful business lessons
Today's episode has highlights of a prior show. In this segment, you'll hear how simple journaling can make a seller a good business owner, a great description of the replens model and a super tip to keep your Amazon account in good standing, plus more. We covered episode #597 - ... Show More
39m 34s
Aug 2024
Got Business Problems? Just Talk to Your Customers | Ep 747
"At the end of the day, your customers are the people you serve and they have all the information you need to make your product better." In this episode, Alex (@AlexHormozi) explains the importance of a direct line of communication to your customers to improve your sales, marketi ... Show More
6m 39s
Apr 2024
Episode 681: #BizTipFriday Digital CEO Series: 10 Ways to Add Value for Your Audience
There are so many things you can do beyond just creating training videos that will provide MASSIVE value to your clients and customers, and in this #BizTipFriday, I give you 10 of them (plus some bonuses)! Not only will these strategies transfer your knowledge, wisdom and content ... Show More
19m 24s
Dec 2024
LIVE COACHING: Gaining My Customers Trust | Liesl Nel - 1859
If you don’t build trust with your customers, you’ll never close a deal—there’s no way around it! You’ve already heard how companies can build customer trust, but how can an individual seller do this? Join me and my guest, Liesl Nel, in this live coaching session as we share stra ... Show More
12m 12s