Send us Fan Mail Most people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s not a thing that’s necessarily going to help your business grow or generate ... Show More
Apr 15
If You Are The System, Then You Are Also The Ceiling
Send us Fan MailEver wake up in the middle of the night with a line that feels like it downloaded straight from the universe?That happened to me a few weeks ago. I sat straight up, grabbed my phone, and emailed myself these words: If you are the system, you are the ceiling.The ne ... Show More
26m 45s
Apr 14
Why Successful CEOs Build for Seventy Percent
Send us Fan MailYou know that feeling when your business is growing, but somehow you feel more trapped than ever? More clients, more revenue, more team members… and somehow less freedom than when you started.Here’s the truth nobody tells you: growth doesn’t automatically create c ... Show More
33m 54s
Apr 9
I Don’t Build My Business for My Best Days
Send us Fan MailHere's the thing nobody in the business world wants to admit: you are not going to be at 100% every day. Not this month, not this year, not ever. And if your business only works when you're fully charged and firing on all cylinders, you don't have a sustainable bu ... Show More
33m 33s
Jan 2021
#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More
24m 30s
Apr 2021
#371: The 30,000 Foot View: Crafting Your 4-Part Customer Journey
An online buyer’s experience that’s effectively mapped out from start to finish can help you create the entrepreneurial family of your dreams -- one where everyone feels seen, heard, and understood. Being intentional about crafting a clear journey for your business is key to cult ... Show More
22m 52s