Feb 26

When Life Interrupts Your Marketing Plans

Send a textMost business advice assumes you're operating at full capacity. But what happens when life doesn't cooperate — not for a week, not for a month, but for the better part of an entire year?In 2025, I went from working 25 hours a week to about five. My parents needed more ... Show More

42m 13s

Feb 24

From Hidden Ghost Writer to Visible CEO with Amanda Edgar

Send a textFrom hiding behind NDAs to leading a thriving book writing business, Amanda Edgar's journey proves that embracing visibility can transform your entrepreneurial path. In this candid conversation, the ex-professor shares how she escaped the constraints of third-party pla ... Show More

43m 42s

Feb 24

The System that Outsmarts the Hustle (3 Case Studies)

Send a textIf you've been wondering whether a marketing framework like Client Growth Engine could actually work for your business, this episode is going to answer that question.I'm walking through three real client stories — a product-based business, a service provider who was st ... Show More

55m 56s

Jan 2021

#359: Customer Support 101: Proven Strategies To Create Life-Long Customers

My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More

24m 30s

Jun 2023

244 - Getting Your First Clients

Whether you’re just starting out in a creative business, or pivoting to a new specialty, finding those first clients is one of the biggest hills you have to climb. So how do you build up your skills and get yourself seen by potential clients? If you’re adding a skill or a special ... Show More

1 h

Apr 2021

#371: The 30,000 Foot View: Crafting Your 4-Part Customer Journey

An online buyer’s experience that’s effectively mapped out from start to finish can help you create the entrepreneurial family of your dreams -- one where everyone feels seen, heard, and understood. Being intentional about crafting a clear journey for your business is key to cult ... Show More

22m 52s

Mar 2024

#663: Backstage Pass: My Customer Experience Team Shares Their Top Strategies

Building a business free of overwhelm with an efficient customer experience department. Today, I'm feeling grateful for running my business for the past 15 years! I've had the pleasure of building incredible teams along the way, including my customer experience department. I'm so ... Show More

35m 41s

May 2023

What Do Your Customers Really Want?

Chris Johnson and his team (along with noted generational researcher, Jason Dorsey), recently conducted a study that looked at the differences between generations and how they view customer experience. There were more than a few surprises in the findings. Chris joins our host Dia ... Show More

29m 51s

Oct 2023

How Well Do You Know Your Core Customers?

Who are your primary customers? Harvard Business School professor Robert Simons says that’s the most important question of your strategy –— and the hardest to answer. Simons says that many firms make the mistake of defining their customers too broadly. To succeed, you have to tar ... Show More

15m 13s

May 2023

#750: Creating a Stellar Customer Experience

Send a text In this episode of The Advanced Selling Podcast, Bill and Bryan dive into the importance of customer experience beyond the sales process. Bryan shares a nerve-wracking car buying experience, highlighting the significance of every touchpoint a customer encounters. From ... Show More

19m 46s

Designing an Excellent Customer Experien...