logo
episode-header-image
Aug 2024
45m 50s

Designing an Excellent Customer Experien...

Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist
About this episode
Send us a text Most people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s not a thing that’s necessarily going to help your business grow or generate e ... Show More
Up next
Jan 14
Run Your Month Like a CEO
Send us a textI go on CEO dates with myself. Once every month (as well as on a weekly basis), I take some time to check in on my business and ensure I’m continuing the progress toward the goals I’ve set. This is how I create business plans that I follow through on and adapt as ci ... Show More
39 m
Jan 7
Run Your Quarter Like a CEO
Send us a textEvery new year feels like a new chance to go after the big, audacious goals of your dreams. But as recent years have shown, you need to have adaptable plans for your business so that it can have the flexibility it needs while still getting the results you want. That ... Show More
55m 52s
Nov 13
Authentic Growth Beyond Revenue with Michelle Mercurio
Send us a textI need you to meet Michelle Mercurio. She's one of those rare people who refuses to pick a lane—and that's exactly what makes her brilliant. In this conversation, we dig into why the traditional business advice to "niche down" might actually be killing your ability ... Show More
52m 17s
Recommended Episodes
Jan 2021
#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More
24m 30s
Jun 2023
244 - Getting Your First Clients
Whether you’re just starting out in a creative business, or pivoting to a new specialty, finding those first clients is one of the biggest hills you have to climb. So how do you build up your skills and get yourself seen by potential clients? If you’re adding a skill or a special ... Show More
1 h
Apr 2021
#371: The 30,000 Foot View: Crafting Your 4-Part Customer Journey
An online buyer’s experience that’s effectively mapped out from start to finish can help you create the entrepreneurial family of your dreams -- one where everyone feels seen, heard, and understood. Being intentional about crafting a clear journey for your business is key to cult ... Show More
22m 52s
Mar 2024
#663: Backstage Pass: My Customer Experience Team Shares Their Top Strategies
Building a business free of overwhelm with an efficient customer experience department. Today, I'm feeling grateful for running my business for the past 15 years! I've had the pleasure of building incredible teams along the way, including my customer experience department. I'm so ... Show More
35m 41s
May 2023
What Do Your Customers Really Want?
Chris Johnson and his team (along with noted generational researcher, Jason Dorsey), recently conducted a study that looked at the differences between generations and how they view customer experience. There were more than a few surprises in the findings. Chris joins our host Dia ... Show More
29m 51s
Oct 2023
How Well Do You Know Your Core Customers?
Who are your primary customers? Harvard Business School professor Robert Simons says that’s the most important question of your strategy –— and the hardest to answer. Simons says that many firms make the mistake of defining their customers too broadly. To succeed, you have to tar ... Show More
15m 13s
May 2023
#750: Creating a Stellar Customer Experience
tail spinning
19m 7s
Listen to millions of songs and podcasts on Anghami