Are clients bringing you down? Dan and Alison answer your questions with the help of Diane Hessan, the founder and chair of the marketing technology agency C Space. They talk through what to do when you have a difficult client, your coworkers are hampering your ability to serve clientele, or you want to win more business to advance your career.
Nov 2023
Introducing New Here: Office Etiquette
While Dear HBR: is on hiatus, we want to introduce you to HBR’s podcast for young professionals, New Here, hosted by Elainy Mata. Whether it’s your first job or a fresh start, New Here will help you build a meaningful career on your own terms. In this episode, Elainy and comedian ... Show More
26m 25s
Nov 2021
Strategies for Turning Difficult Clients Into Favorites
"If I've got a client with very low emotional intelligence, this is going to make my job as an advisor much more challenging," says Beverly Flaxington, cofounder of The Collaborative. Host: Greg Bartalos.
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22m 24s
May 2025
Keeping customers happy and loyal
Tom and Neil discuss the good, the bad and the ugly of dealing with clients and customers. They're joined by: Vishal Menon, founder of Fireflies ME, Charles Dersahakian, Managing Partner at CVML Riyaz Sutterwala, CEO and founder of View Emirates Sports ClubSee omnystudio.com/list ... Show More
32m 14s
Feb 2024
How to manage multiple agendas — including your own
Have you ever been caught in the middle of a tricky work dynamic, struggling to please everyone? Sometimes, the only solution is to realize it’s not your job to fix everything. This week, Anne and Frances talk to a listener who’s struggling to manage relationships with multiple b ... Show More
28m 58s
Dec 2024
How to mix business and family
What to do when your boss is your father-in-law, your colleague is your cousin, and your business partner is also your life partner? In the last episode of the season, Anne and Frances help a frustrated listener discover new ways to help her family business bounce back. She strug ... Show More
32m 19s
Sep 2023
When Clients Say, “Can You Do It For Free And I Will Pay Later…” And You Say, “…"
Are you a service provider, freelancer, or business owner looking to master the art of client negotiations and handle those tricky "free services" requests like a pro?In this episode, renowned business mentor and entrepreneur, Dan Lok, delves into a common challenge faced by many ... Show More
6m 30s