Nov 2023

Introducing New Here: Office Etiquette

While Dear HBR: is on hiatus, we want to introduce you to HBR’s podcast for young professionals, New Here, hosted by Elainy Mata. Whether it’s your first job or a fresh start, New Here will help you build a meaningful career on your own terms. In this episode, Elainy and comedian ... Show More

26m 25s

Feb 2021

HBR Presents: Coaching Real Leaders

This new podcast features real-life coaching sessions with leaders working to overcome professional challenges. In this episode, host Muriel Wilkins speaks with a woman who’s been walking a tightrope between addressing a superior’s microaggressions and making her team feel safe. ... Show More

38m 28s

Dec 2020

New Chapters

Is it time to do something different in your career? Dan and Alison answer your questions with the help of Bruce Feiler, a researcher and the author of Life Is in the Transitions. They talk through what to do when you’ve been out of work and can’t find a job the usual ways, you f ... Show More

30m 56s

Jan 2022

The perfect customer service for a media sales person

We have all heard the old saying “the client is always right” and this is a great topic for a debate. If you’re a client you expect to be treated well, if you’re a sales person you might think otherwise. Customer service can be a bit problematic for sales people in general, but i ... Show More

18m 31s

Jan 2021

#359: Customer Support 101: Proven Strategies To Create Life-Long Customers

My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More

25m 30s

Mar 2024

Getting Inside The Head Of Your Customers

You care deeply about your customers, clients and even prospective customers and clients. You know you have the solution to some of their biggest problems, but getting them to understand and believe that can be a difficult task at times. In this episode, Bill Glazer walks through ... Show More

46m 10s

Oct 2023

How Well Do You Know Your Core Customers?

Who are your primary customers? Harvard Business School professor Robert Simons says that’s the most important question of your strategy –— and the hardest to answer. Simons says that many firms make the mistake of defining their customers too broadly. To succeed, you have to tar ... Show More

15m 13s

Aug 2022

When To Drop A Design Client - RD300

When first starting in graphic or web design, firing a client may seem like a foreign concept. After all, isn’t the whole point of building a business to increase your number of clients, not reduce it? But money is money, and as long as clients pay, they’re worth having. Right? I ... Show More

16m 49s

Feb 2016

Customer Service

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ... Show More

28m 13s

May 2020

How to Sell in an Anti-Seller Era - Taylor Welch - CFR #440

Taylor Welch is the guest on this episode and is the CEO of Traffic And Funnels, author of 2 best selling books, and he has advised & serviced nearly 50,000 individual businesses in the last 5 years. They discuss some important factors to gaining and keeping clients; people need ... Show More

29m 22s

Client Troubles