In resolving hundreds of kidnap-for-ransom cases involving gang leaders, pirates, and extortionists, Scott Walker, a former Scotland Yard detective, has learned a thing or two about how to negotiate and communicate in a crisis. He shares how to apply those lessons to the difficult conversations we all have in our everyday lives in his book Order Out of Chaos ... Show More
Sep 29
Why Modern Convenience Feels So Inconvenient
Modern life is filled with conveniences designed to make things easier. We can order dinner without leaving the couch, check ourselves out at the grocery store, communicate instantly with anyone, and stream nearly every movie and song ever made.So why do we often feel busier, mor ... Show More
52m 53s
Sep 15
The 3-Step System for Simplifying Your Work and Life
When people are faced with problems and complexity, our instinct is to add instead of subtract. As a result, we have a tendency to make our work and our lives more and more complex, and less and less effective and fulfilling. Even when what we add is new technology that promises ... Show More
46m 29s
Aug 2023
A Hostage Negotiator’s Hacks To Master Communication - Scott Walker - #669
Scott Walker is a former Scotland Yard detective, world renowned hostage negotiator and an author. Having successfully resolved over 300 cases, from hostage negotiations to piracy, ransom and cyber extortion attacks, Scott has gained deep insights into how human communication wor ... Show More
52m 5s
May 2025
4 Principles of Influence from a Hostage Negotiator | Scott Tillema
In this episode of The Art of Charm, retired SWAT hostage negotiator Scott Tillema shares his battle-tested four-part framework for leading difficult conversations, defusing high-stakes conflicts, and influencing others with clarity and confidence. Trained by the FBI and Harvard, ... Show More
1 h
Mar 2025
Chris Voss: FBI-Backed Tactics for Better Communication
Ever walked into a conversation and felt like you were on the losing end before it even started? Whether it’s a tough negotiation, a disagreement at home, or just trying to get someone to see your side, there’s a right and wrong way to do it—and Chris Voss is the guy to teach it. ... Show More
42m 28s
May 2019
Never Split the Difference Negotiating as if Your Life Depended on It
A former international hostage negotiator for the FBI offers a new field-tested approach to high-stakes negotiations - whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage ... Show More
8h 7m
Sep 2025
228. Negotiate Your Way to Success: Empathy, Mirroring, and Labeling
Be ready, stay grounded, and communicate clearly — no matter what’s at stake.Communicating under pressure isn’t just a useful skill — it can be the difference between escalation and resolution. For Chris Voss, former FBI hostage negotiator and CEO of The Black Swan Group, it’s a ... Show More
16m 58s
Jul 2025
How to Defuse Any Situation | Gary Noesner
Former FBI crisis negotiator Gary Noesner joins AJ and Johnny to unpack what it means to lead—and survive—under pressure. With over 30 years of field experience in prison riots, armed standoffs, and emotionally charged confrontations, Gary reveals what separates panic from poise ... Show More
55m 39s
Jun 2025
Chris Voss: The FBI’s #1 Negotiator on Winning Without Saying a Word
<p>In this episode, we revisit a powerful conversation with Chris Voss, former FBI lead hostage negotiator and bestselling author of Never Split the Difference.</p><br><p>In this insightful discussion with Jake and Damian, Chris shares his unique approach to communication, showin ... Show More
56m 12s