123. Don't Calm Down

What happens when your business starts treating profit as the goal instead of the indicator?In episode 272 of At The Table, Pat and Cody challenge one of the most common assumptions in business: that maximizing profit should be the goal. They argue that profit is essential, but w ... Show More

What would happen if your team was challenged to do something ridiculous on purpose?In episode 271 of At The Table, Pat, Cody, and Matthew share the story of a risky, creative experiment from The Table Group’s annual consulting conference in Franklin, Tennessee. After giving team ... Show More

Why does trust become even more important in a world shaped by AI?In episode 270 of At The Table, Patrick Lencioni, Cody Thompson, and Matthew Lencioni discuss how much the workplace has changed across generations, from voicemail lights and computer labs to AI and virtual work. W ... Show More

This week Helen and Sarah talk about emotional intelligence (EQ) at work. They take the 12 characteristics of EQ and share ideas for putting each one into action. Whether you're thinking about your own development or different exercises to do with the people you work with, this w ... Show More

Whether you’re the one getting emotional or you’re giving someone feedback and they react with unexpected emotion, it’s important to recognize that while you can’t control or manage other people’s emotions, you can manage your emotional reactions at work. On the final episode of ... Show More

If you’re the boss, you’re kind of an emotional shock absorber for your team. You’ve got to be able to deal with other people’s emotions. When we communicate, we communicate on an emotional plane and a rational plane at the same time. If you as the boss dismiss all emotional sign ... Show More

There’s often pressure to keep it together at work. But is that even possible right now when we’re all feeling so many intense feelings? Understanding when and how to express fear, anger, sorrow, and stress isn’t easy, but it’s crucial. Guests: Liz Fosslien and Mollie West Duffy. ... Show More

Many managers don't know what to say when a team member appears angry, frustrated, or sad. They might even feel it is unprofessional to acknowledge those feelings at all. But research shows that avoidance is costly. Doctoral student Christina Bradley and professor Lindy Greer, bo ... Show More

<p>This is a synopsis of the key points from my conversation with Kinga Mnich.</p><p>The main points:</p><ul><li>The importance of creating an inclusive and supportive environment for emotional expression at work.</li><li>The unique emotional cultures and rules in different organ ... Show More

You manage your own emotions at work—and your coworkers’ and customers’ emotions too. How do you do that without burning out? To find out how to get into character, deliver a great performance, and avoid exhaustion, Adam talks with actor John Lithgow and takes you inside the call ... Show More

Society no longer expects us to be robots in the office, thank goodness. But there’s still a stigma around sharing our emotions. To cry or not to cry? It seems it’s all about balance. Using advice from Liz Fosslien – who uses behaviour science to make work a better place for ever ... Show More

Feelings are complicated. And even more so at work. We like to believe the ultimate professional is stoic, but what important information do we miss when we disregard our emotions on the job?In this episode, Harvard psychologist Susan David helps us break free from the "tyranny o ... Show More

Episode #760 This week, we review research that we know that we know that we know are true. We put emphasis on how leadership is an affair of the heart and that leaders who lead with their head and not so much with their heart will not get the most out of their team. We also disc ... Show More