Many managers don't know what to say when a team member appears angry, frustrated, or sad. They might even feel it is unprofessional to acknowledge those feelings at all. But research shows that avoidance is costly. Doctoral student Christina Bradley and professor Lindy Greer, both of the Ross School of Business at the University of Michigan, say teams perfo ... Show More
Nov 3
The Topics We Avoid at Work—and How to Start Talking About Them
Money, politics, family responsibilities, age, ambition, and fear: Some of the topics that matter most to employees are the ones they feel least comfortable discussing at work. But avoiding these conversations can erode trust, undermine psychological safety, and leave leaders mak ... Show More
30m 40s
Oct 2021
Dealing with the Feels After an Employee Quits
Managers are told that when an employee resigns, they should be professional, reassure their team, and wish the person well. But we also know that resignations bring up a lot of feelings: panic, loss, self-doubt. Five managers acknowledge those emotions and share how they’ve lear ... Show More
27m 3s
Nov 2025
#370: Is Burnout Affecting Your Team?
In this episode, Perry Holley and Chris Goede discuss the concerning trend of "quiet cracking" affecting employees. They explain that quiet cracking is a persistent feeling of unhappiness and being overwhelmed that leads to disengagement, poor performance, and increased desire to ... Show More
22m 55s