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Apr 2018
33m 45s

WorkLife with Adam Grant: Faking Your Em...

TED
About this episode

You manage your own emotions at work—and your coworkers’ and customers’ emotions too. How do you do that without burning out? To find out how to get into character, deliver a great performance, and avoid exhaustion, Adam talks with actor John Lithgow and takes you inside the call center at Zappos and the hospitality philosophy of an acclaimed restauranteur. This episode is brought to you by Accenture, Bonobos, JPMorgan Chase & Co., and Warby Parker.

Find the transcript at: go.ted.com/worklifeemotions

For the full text transcript, visit https://www.ted.com/podcasts/worklife-transcripts

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