In this episode of The Art of Charm, retired SWAT hostage negotiator Scott Tillema shares his battle-tested four-part framework for leading difficult conversations, defusing high-stakes conflicts, and influencing others with clarity and confidence.
Trained by the FBI and Harvard, Scott now brings these skills to the boardroom, equipping leaders with the sam ... Show More
Jul 30
The Best Person in the Room Almost Never Gets the Promotion | Social Intelligence Briefing
Most people think promotions go to the person doing the best work. In reality, they often go to the person who looks like they’re already leading the room. AJ and Johnny break down why competence alone can leave high performers overlooked, while confidence, visibility, and strate ... Show More
18m 36s
Jul 27
The Power of Knowing When to Quit | Annie Duke
Most people think success comes from never giving up. But sometimes the smartest decision is knowing when to walk away from the wrong opportunity so you can invest your time, energy, and resources where they matter most. In this episode, Annie Duke explains why quitting isn't the ... Show More
1h 21m
Sep 2025
228. Negotiate Your Way to Success: Empathy, Mirroring, and Labeling
Be ready, stay grounded, and communicate clearly — no matter what’s at stake.Communicating under pressure isn’t just a useful skill — it can be the difference between escalation and resolution. For Chris Voss, former FBI hostage negotiator and CEO of The Black Swan Group, it’s a ... Show More
16m 58s
Aug 2024
Chris Voss: #1 Secret Formula FBI Negotiators Use To Always Get What They Want & 4 Ways to Apply These Tactics to Your Life
What's a simple negotiation trick you can try today? How can you get better at persuading others? Today, Jay welcomes former FBI lead international kidnapping negotiator and author of "Never Split the Difference", Chris Voss. He is renowned for his innovative negotiation strategi ... Show More
1h 44m
Feb 2025
E077 - FBI Negotiator Reveals How To Read Anyone In 32 Seconds | Chris Voss
<p><strong>Negotiation</strong> is often depicted in movies as tense, dramatic showdowns, won through aggressive tactics and mind games. But <strong>Chris Voss</strong>, former FBI hostage negotiator and author of <em>Never Split the Difference</em>, joins us to dispel these myth ... Show More
1h 21m
Mar 2024
Tips From a Hostage Negotiator on Handling Difficult Conversations
In resolving hundreds of kidnap-for-ransom cases involving gang leaders, pirates, and extortionists, Scott Walker, a former Scotland Yard detective, has learned a thing or two about how to negotiate and communicate in a crisis. He shares how to apply those lessons to the difficul ... Show More
47m 44s
Mar 2024
3 PROVEN Strategies to Winning Every Negotiation (Command the Room!)
<p>Today Lewis speaks with three experts to unlock the secrets of mastering negotiations, earning respect and trust, and sparking positive conversations. First, former FBI negotiator Chris Voss shares his insights on winning every negotiation with strategic tactics. Next, former ... Show More
1h 17m
May 2018
Why You Want to Hear Them Say No [Minisode]
Episode: How to Negotiate Like an FBI Agent with Chris Voss, Author of Never Split the Difference
Keywords: negotiation, negotiate, persuasion, influence, leadership, psychology, sales, compassionate curiosity, mindful, mindfulness, emotions, self awareness, emotional intelligen ... Show More
7m 6s
Aug 2023
How to Use Emotional Intelligence Like a Hostage Negotiator with Derek Gaunt, Ep #389
<p>Did you know that the principles a hostage negotiator uses to negotiate with a hostage-taker can be applied to leadership? It seems far-fetched, I know. But Derek Gaunt takes the concept and drives it home in his book, "<a href= "https://www.amazon.com/Ego-Authority-Failure-In ... Show More
29m 25s
Aug 2024
Masterclass in Negotiation: Insights from the Best in the Business - Highlight reel
In this compelling episode of "Negotiate Anything," host Kwame Christian dives deep into the art and science of negotiation with renowned experts William Ury, Christopher "Chris" Voss, Ed Brodow, Greg Williams, and Sheila Heen. The discussion spans a variety of topics including t ... Show More
50m 40s