On this episode, Eli Weiss, VP of Retention Advocacy at Yotpo, discusses the evolving space of customer experience and SaaS, emphasizing the importance of kindness and humility in the industry. He also discusses the importance of personalization in CX and retention, and highlights the value of leveraging data to create targeted messaging and improve the customer journey.

Tune in to learn:

The Importance of Retention
Finding the Balance in CX Strategies
The Value of Great CX and Missed Opportunities
Businesses' Perception of CX
The Role of AI in Improving CX
The Power of Personalization
The Future of Messaging
Trends in CX and Retention
Elevating the CX and Retention Conversation

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#43 Going Beyond Basic Customer Service