On this episode, Eli Weiss, VP of Retention Advocacy at Yotpo, discusses the evolving space of customer experience and SaaS, emphasizing the importance of kindness and humility in the industry. He also discusses the importance of personalization in CX and retention, and highlights the value of leveraging data to create targeted messaging and improve the cust ... Show More
Nov 5
The Model That Creates Lifelong Customers (and Revenue)
<p>How do brands create customers who stay for years or even decades?</p><p> </p><p>In this episode, we break down the model behind lifelong loyalty, emotional connection, and trust-based customer experience - the kind that drives repeat revenue, referrals, and real brand love.</ ... Show More
55m 27s
Oct 22
From Google to GPT: How Search Actually Works in 2025
<p>Discoverability isn’t “just SEO” anymore. It’s the entire customer journey. </p><p> </p><p>VML’s Chief Discoverability Officer, Heather Physioc, joins host Lacey Peace to unpack how AI search, LLM overviews, social media channels, and agentic assistants are rewriting how cust ... Show More
52m 55s
Jul 2024
A Story On Data: Evolution, Technology and More w/ Mohammad Mortada | Below The Fold
<p>In this episode of 'Below the Fold,' Mohamed and Ibrahim dive into the dynamics of data in marketing. With Mohamed's extensive background in advertising and customer experience at Oracle, and Ibrahim's expertise in programmatic marketing, they discuss how data usage has evolve ... Show More
46m 25s
Nov 2021
The changing world of cloud CRM, with Chris Cognetta
Gemma Milne talks with Chris Cognetta, CongruentX’s Chief Technology Innovation Officer, about how cloud environments can help companies align their technology and operations to improve customer experiences and the importance of focusing on business outcomes, especially how these ... Show More
35m 33s
Oct 2024
Unlocking the Power of Data with Acxiom
<p> On this episode, Janet Cinfio, Chief Information Officer of Acxiom, discusses the company's role in marketing intelligence and data management, the importance of balancing privacy with personalized marketing experiences, the need for responsible innovation in technology, and ... Show More
36m 1s
May 2021
CDP is key to customer journey orchestration, with Thomas Wieberneit
Gemma Milne talks with Thomas Wieberneit, co-founder, CEO, and Principal of aheadCRM, about customer journey orchestration, understanding the dynamics of customer consent to provide data during that journey, the importance of consolidating data sources, the two biggest challenges ... Show More
30m 5s
Aug 2024
How Micro-Engagements Generate Sales and Build Loyalty
Personalized, real-time micro-engagements are more than just a trend – they're reshaping the future of banking. By leveraging technology to create meaningful, timely interactions, financial institutions can build stronger customer relationships, increase loyalty, and stay competi ... Show More
1 h
Sep 17
Cut costs. Win loyalty. Carrier strategies built for a changing world.
In this episode of Supply Chain Now, Scott Luton and Tevon Taylor sit down with Lori Boyer, Director of Content, and John Wharff, Director of Sales and Solutions Engineering at EasyPost, to break down the latest shifts in carrier networks and what they mean for shippers preparing ... Show More
50m 38s