In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethical, trusted superconnector, will be far more effective in creating extraordinary ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Aug 2023
Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?
In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury r ... Show More
39m 30s
Sep 2021
How Is Luxury Customer Service Evolving? | Transforming Luxury
<p>In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising p ... Show More
36m 53s
Aug 2024
#43 Going Beyond Basic Customer Service
On this episode, Eli Weiss, VP of Retention Advocacy at Yotpo, discusses the evolving space of customer experience and SaaS, emphasizing the importance of kindness and humility in the industry. He also discusses the importance of personalization in CX and retention, and highlight ... Show More
50m 58s
Jun 2024
296 - The Art of Client Conversations - With Jule Kim
Building Trust
In this episode, host Chris Do sits down with Jule Kim, and they explore the intricacies of the sales process and the transformative power of discipline, trust, and mentorship. They discuss the common sales pitfalls, emphasizing the importance of building initial t ... Show More
1h 41m
Apr 2019
4 Client Milestones 🎯🎯🎯🎯...And How To Hit Them All | Ep 118
The way you connect with your community matters. Today, Alex (@AlexHormozi) discusses the four client milestones that Gym Launch structures its communications around, outlines an ideal customer path for new clients, and emphasizes the importance of referrals, testimonials, and re ... Show More
11m 9s
Aug 2023
"Navigating the Brand Journey: Unveiling the Value Chain and Customer Experience"
Welcome to "Navigating the Brand Journey," the podcast that delves deep into the intricate world of brand. In each episode, we unravel the dynamic interplay between the value chain and the customer experience, shedding light on how these crucial elements shape the identity and su ... Show More
5m 55s
Aug 2017
Do More For Your Customers | Ep 15
"It's crazy what actually happens when you try and go above and beyond." Today, Alex (@AlexHormozi) discusses the importance of delivering exceptional customer service in order to increase prices, retain customers, and gain more referrals. By going above and beyond, small busines ... Show More
6m 57s
