Jan 2024

Priorities, Myths and Realities of AI in Luxury Goods and Services

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More

17 m

Sep 2023

Extraordinary Customer Experiences - A Series: Clienteling

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an e ... Show More

26m 44s

Sep 2023

Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience

In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordi ... Show More

27m 9s

Aug 2023

#149 Expanding the Scope of Generative AI in the Enterprise with Bal Heroor, CEO and Principal at Mactores

Generative AI is here to stay—even in the 8 months since the public release of ChatGPT, there are an abundance of AI tools to help make us more productive at work and ease the stress of planning and execution of our daily lives among other things. Already, many of us are wonderin ... Show More

1 h

Feb 2024

The Power of AI in Sales and Customer Support with Tom Ryan

Learn how AI is transforming sales and customer support from AI pioneer Thomas Ryan of Bigly Sales. Get insights on AI accuracy, impacts on customer experiences, early adoption benefits, concerns about replacing humans, and why businesses must embrace this technology revolution o ... Show More

26m 34s

May 2023

How Generative AI Changes Organizational Culture

Read just about any business history and you realize just how much a firm’s success depends on its culture. Without the right culture, you can't have successful innovation. You can't compete successfully. You can't thrive over the long term. So, if you want to lead your organizat ... Show More

34m 25s

Sep 2021

How Is Luxury Customer Service Evolving? | Transforming Luxury

In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising pers ... Show More

36m 53s

Apr 2020

Sponsored: Delivering Extraordinary Experiences with Customer Experience Expert Liliana Petrova

When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference, and can often be a philosophical approach. So how do you go above and beyond to deliver extraordinary expe ... Show More

31m 28s

Apr 2023

Special Series: How Generative AI Changes Everything

Generative AI seems to be everywhere right now, but what do you actually need to know? HBR IdeaCast is cutting through the noise in the special series How Generative AI Changes Everything. How will this new technology upend workforce productivity? What impact will it have on crea ... Show More

2m 1s

Feb 2021

Challenges and Opportunities of Deploying Enterprise AI - with Derek Choy of Aktana

Returning today is one of my favorite guests, the great and brilliant Derek Choy, Co-Founder & COO of Aktana. This Silicon-Valley-based startup has raised $65+ million to empower data-driven insights for Life Sciences sales professionals with its AI-driven platform. In this episo ... Show More

17m 3s

Jun 2024

How is AI Revolutionizing Sales and Sales Management? with Frank V. Cespedes

In this podcast episode, John Golden talks with Frank V. Cespedes about the growing impact of AI in sales. Cespedes explains how AI can boost productivity, especially in customer contact and lead generation. They discuss how AI allows salespeople to focus on higher-value tasks an ... Show More

22m 12s

Apr 2024

2866: Leading Digital Change: KPMG on the Future of AI in Business

Are you curious how large firms integrate advanced technologies like AI into their operations effectively? In this episode of Tech Talks Daily, we sit down with James Osborn, Chief Digital Officer at KPMG UK, as he reflects on his first year in this pivotal role. James will share ... Show More

25m 26s

May 2023

How Generative AI Changes Creativity

From prehistoric cave paintings to an inventor’s Eureka moment, creativity has always been described as a particularly human trait. But something strange can happen with generative artificial intelligence. Your ideas can take shape far faster. You also get ideas that you might ne ... Show More

34m 51s

Extraordinary Customer Experiences: A Se...