In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury retail, luxury travel, and luxury real estate? How can AI positively impact the e ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Aug 2023
#149 Expanding the Scope of Generative AI in the Enterprise with Bal Heroor, CEO and Principal at Mactores
Generative AI is here to stay—even in the 8 months since the public release of ChatGPT, there are an abundance of AI tools to help make us more productive at work and ease the stress of planning and execution of our daily lives among other things. Already, many of us are wonderin ... Show More
1 h
Feb 2024
The Power of AI in Sales and Customer Support with Tom Ryan
Learn how AI is transforming sales and customer support from AI pioneer Thomas Ryan of Bigly Sales. Get insights on AI accuracy, impacts on customer experiences, early adoption benefits, concerns about replacing humans, and why businesses must embrace this technology revolution o ... Show More
26m 34s
Sep 2021
How Is Luxury Customer Service Evolving? | Transforming Luxury
<p>In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising p ... Show More
36m 53s
Apr 2024
2866: Leading Digital Change: KPMG on the Future of AI in Business
Are you curious how large firms integrate advanced technologies like AI into their operations effectively? In this episode of Tech Talks Daily, we sit down with James Osborn, Chief Digital Officer at KPMG UK, as he reflects on his first year in this pivotal role. James will share ... Show More
25m 26s