In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury retail, luxury travel, and luxury real estate? How can AI positively impact the e ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Oct 2025
The Playbook for Building a Career That Wins in the Age of AI
In today's episode, I talk about the real impact of AI on careers — especially for people working in customer experience and customer service. I break down why AI isn’t something to fear, but an opportunity to learn, adapt, and lead. We dive into how this shift is creating massiv ... Show More
51m 52s
Oct 2024
Episode 173: How can you use AI for strategic communications?
How is artificial intelligence reshaping the nonprofit landscape? Alexandra M. Merceron, executive vice president at RUBENSTEIN, joins Farra Trompeter, co-director, to explore the impact of artificial intelligence on nonprofits. They discuss emerging themes, risks, ethical concer ... Show More
22m 6s
Mar 2025
Unlocking AI's Potential in Business
In this podcast episode, Jamie and Jaeden discuss Sam Altman's announcement about a new AI model capable of creative writing. They explore the implications of this technology for side hustles and business growth, the quality of AI-generated content, and the future of AI in creati ... Show More
13m 15s
Nov 2023
The Intersection of Gen AI and Education
Explore the intersection of generative AI and education with Kriti Khullar in a new Actuaries Institute podcast. Joined by Amanda Aitken, Andres Villegas, and Jon Shen, this episode explores how AI tools like ChatGPT are impacting learning and the actuarial profession.
Listen now ... Show More
31m 18s
<p>🔍 Key topics include: </p><p>• The impact of AI on business, culture, and creativity</p><p>• Ethical considerations in the rapidly advancing AI landscape</p><p>• The U.S.-China AI arms race and its global implications</p><p>• AI for social good: Can technology drive positive ... Show More
<p>Wondering what marketing tasks AI can help you with? Looking for help developing AI prompts that deliver the results you need? To discover how to use AI for marketers, Interview Chris Penn.</p><p><br></p><p><br></p><p><br></p><p><strong>Guest</strong>:<strong> </strong><a href ... Show More
