In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary customer experience occurring at these “luxury” department stores? And yet, Berg ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Aug 2023
Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?
In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury r ... Show More
39m 30s
Sep 2021
How Is Luxury Customer Service Evolving? | Transforming Luxury
<p>In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising p ... Show More
36m 53s
Sep 2021
What Defines a Luxury Product Today? | Transforming Luxury
In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future. Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new categories, ... Show More
37m 51s
Sep 2021
How Did 2020 Impact Luxury? | Transforming Luxury
Critic Robin Givhan, analyst Luca Solca, author Dana Thomas and Métier founder Melissa Morris discuss how luxury became a winners-take-all market and how growing consumer scrutiny is driving change. BoF is investigating how market disruption, new technology and increasing consume ... Show More
28m 31s
Sep 2021
How Did 2020 Impact Luxury? | Transforming Luxury
<p>Critic Robin Givhan, analyst Luca Solca, author Dana Thomas and Métier founder Melissa Morris discuss how luxury became a winners-take-all market and how growing consumer scrutiny is driving change.</p> <p>BoF is investigating how market disruption, new technology and increasi ... Show More
28m 30s
Apr 2025
The tariff chaos, Prada's Versace acquisition, and the state of the department store
On this week’s episode of the Glossy Podcast, senior fashion reporter Danny Parisi and international reporter Zofia Zwieglinska discuss two big news stories: the tariffs' last-minute delay and the impact on the fashion industry, and Prada’s acquisition of Versace (16:44). Later i ... Show More
57m 18s
Jun 2024
Does Luxury Maketh the Brand? #LuxuryUnedited
In this episode, Misha and Nez debate if high prices alone define a #luxury brand. They discuss recent price hikes from brands like #Chanel and #LouisVuitton, questioning if the quality and exclusivity still justify these costs. They highlight issues like declining quality, marke ... Show More
25m 21s
Dec 2021
Transforming Luxury: Key Takeaways
In 2021, in a special six-part series, BoF spoke to 22 pioneering thinkers from the worlds of business, technology and luxury, creative leaders and renowned ecologists, to investigate the forces driving transformative change in the $300 billion luxury goods market. In this episod ... Show More
42m 20s
Sep 2021
Welcome to Transforming Luxury
BoF speaks to 22 pioneering thinkers from the worlds of business, technology and luxury, creative leaders and renowned ecologists, to investigate the forces driving transformative change in the $300 billion luxury goods market over a special six-part series, presented in partners ... Show More
2m 27s
Sep 2021
Welcome to Transforming Luxury
In a new series from The Business of Fashion, BoF speaks to 22 experts from the worlds of business, technology and science, creative leaders and renowned ecologists, to investigate the forces driving transformative change in the luxury goods market. The six-part series, created i ... Show More
2m 58s
Nov 2024
Inside Luxury's Slowdown
<p>For nearly a decade, the luxury sector has experienced what seemed like limitless growth, with brands like Louis Vuitton, Gucci, and Chanel pushing product prices higher — and seeing consumers pay up. However, recent quarterly reports have marked a sudden shift, with even indu ... Show More
27m 36s