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Aug 2023
24m 51s

Extraordinary Customer Experiences: A Se...

THE LUXURY INSTITUTE
About this episode

In Chapter 4 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the expertise required to become a master of creating and delivering ECEs: become a high-performance relationship builder using emotional intelligence and self-mastery.

We cover the 2 elements of Luxury Institute's Mastery of HNW Relationship Building course: Lead with Emotional Intelligence and Achieve Self-Mastery. To learn more about the course, visit LuxuryInstitute.com

Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

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