Want to raise your rates? Wait just a sec… When was the last time you reviewed the customer experience you deliver? When you have a stellar client experience, raising your rates won’t turn off clients or potential new clients.
Let’s dive into some of my favorite ways to elevate the client experience. This episode will leave you feeling inspired and ready to ... Show More
Nov 24
933: How to Build Your AI Dream Team (Without Losing the Human Touch)
Picture this: you're scaling your business without burning out. Actually, let me be more specific—you're scaling with the help of a team that never sleeps, never needs a vacation, and costs you almost nothing. Sound impossible? It's not. And today's guest is here to show you exac ... Show More
1h 5m
Nov 19
932: The Systems That Set Me Free: Building a Business That Runs with Ease
When you started your business, you probably thought it was going to give you freedom. More time. More flexibility. The ability to be present in your life, not just busy in your business.
But somewhere along the way, it started to feel like the opposite. Like you're always on. A ... Show More
49m 7s
Nov 17
931: Small Changes, Big Shifts: My Evolution Happening Behind the Scenes
What happens when the person who usually asks the questions… becomes the guest? Today’s episode is a little different, because the tables are turning on me. My right-hand, our VP of Operations, and truly the co-strategist who’s been in the trenches with me for years, Marisa, is t ... Show More
56m 37s
Apr 2023
340: Is it a good time now or should I wait until I become more senior? Author Program Q&A 2. (Strategy Skills classics)
<p>For this episode, let's revisit a Strategy Skills classic from a 10 episode program to help our clients and customers measurably, radically transform their careers through The Author Program.</p> <p>How would your career, reputation, and earnings change as a published author?< ... Show More
6m 13s
May 2024
How to Improve Client Satisfaction
Are your clients 100% happy with your services? Wondering how to handle dissatisfied customers? To discover how transparency in your pricing, proposals, and communications can make or break what people think about your agency, Brooke Sellas interviews Q Moldrik.
Guest: Q Moldrik
... Show More
38m 28s
Aug 2024
Designing an Excellent Customer Experience In 3 Stages
Send us a textMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s ... Show More
45m 50s
May 2023
347: How to start shifting to the career you've always wanted - Author program Q&A 7 (Strategy Skills classics)
<p>For this episode, let's revisit a Strategy Skills classic from a 10 episode program to help our clients and customers measurably, radically transform their careers through The Author Program.</p> <p>How would your career, reputation, and earnings change as a published author?< ... Show More
6m 20s
Apr 2023
339: Is this good for my career at this point in time? Author Program Q&A 1. (Strategy Skills classics)
<p>For this episode, let's revisit a Strategy Skills classic from a 10 episode program to help our clients and customers measurably, radically transform their careers through The Author Program.</p> <p>How would your career, reputation, and earnings change as a published author?< ... Show More
6m 45s