Dec 2021
17m 31s
Are you using the tools you need to create the perfect customer experience? Or are you still using Outlook and Word as your main tools? There are many tools you can use today to modernize your practice, which are way easier and accessible compared to Legal Tech, Artificial Intelligence and Blockchain + will make a huge difference in your approach with customers.
In this episode, Legal Creatives founder, CEO + most resourceful professional at finding the most awesome tools, Tessa Manuello, cuts through the noise and invites you to create the ultimate customer experience using human-centered design. So instead of constantly searching for sophisticated tools that are difficult to use, expensive to implement, use simple and effective tools today to build customer-centricity!
Gain the confidence to start using design tools that are accessible for everyone, including legal professionals + finally start to cultivate customer relationships you've been longing for.
If you’re ready to make customer satisfaction a priority and put a stop to that auto-pilot approach to practicing law; this is the place to begin. Listen now! To continue your journey, make sure to register to the Certification program - already half-full for February 2022! Link below!
Highlights:
• How to understand customers' needs and expectations
• What are the tools you can use today that are super accessible and effective
• What it looks like to be customer-centric using Legal Design methods, step by step
• How to maintain a great customer approach in a systematic manner
Links:
• Legal Creatives Certification Program
Follow:
• Legal Creatives & Tessa on Instagram: @legalcreatives @tessamanuello