Rage against the customer service worker

We are back with Indicators of the Week! Today, we'll be digging into why U.S. professional gamblers are worried about their future, why businesses might start investing more in research and development, and why cancelling your subscriptions is going to remain difficult.Related e ... Show More

Many small businesses are online now, but so are cyber criminals trying to take advantage. On today's show, how one bar owner fell victim to a Facebook scam and if big tech could do more to protect small business owners from increasing cyber attacks. Read Stephan's original piece ... Show More

We are just at the start of hurricane season, and we're already seeing the danger and tragedy brought on by storms. There's another cost that gets much less attention, but it's a gamble everyone in the path of a storm has to make.Today on the show, we examine the decision on whet ... Show More

Having trouble with your clients lately? Are they telling you “I’ll wait until COVID-19 is over.”? During a crisis, you have to change your approach. A client might give you the COVID-19 objection and you say “…” Listen to this episode to find out. 

Are clients bringing you down? Dan and Alison answer your questions with the help of Diane Hessan, the founder and chair of the marketing technology agency C Space. They talk through what to do when you have a difficult client, your coworkers are hampering your ability to serve c ... Show More

From videos of drunk and disorderly airline passengers to stories of hospital visitors angrily refusing to wear masks, customer-facing work seems to have gotten a lot more difficult – even dangerous -- over the past few years. It's important that organizations understand the expe ... Show More

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ... Show More

r/TIFU In today's episode, OP works as a waiter at a restaurant. One of the customers gets an attitude and starts smoking in the restaurant, despite frequent requests from management to cut it out. Eventually, OP gets pushed past his limit and he drags the belligerent customer ou ... Show More

We have all heard the old saying “the client is always right” and this is a great topic for a debate. If you’re a client you expect to be treated well, if you’re a sales person you might think otherwise. Customer service can be a bit problematic for sales people in general, but i ... Show More

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”For interested listeners:Ryan Buell in ... Show More

A business is made or slayed along the customer journey. Think US Airways. Blockbuster. When businesses fail, it’s usually due to a lack of empathy with their customers. Automated phone service, long wait times, Draconian return policies. The list goes on and on. The competitive ... Show More

You care deeply about your customers, clients and even prospective customers and clients. You know you have the solution to some of their biggest problems, but getting them to understand and believe that can be a difficult task at times. In this episode, Bill Glazer walks through ... Show More

r/Maliciouscompliance In today's story, OP and his friends work at a fast food restaurant. The managers never trained OP and his friends on how to close, but nonetheless they force OP to close the restaurant. The next day, the managers yell at OP and his friends for closing down ... Show More