As if they don't have enough to worry about, restaurant, retail, and airline employees are still facing customer meltdowns over COVID-19 precautions. We ask a 'customer whisperer' if these explosive customers can be defused.
Sep 2020
Clients Say, “I’ll wait until COVID-19 is over.” And You Say, “…”
Having trouble with your clients lately? Are they telling you “I’ll wait until COVID-19 is over.”? During a crisis, you have to change your approach. A client might give you the COVID-19 objection and you say “…” Listen to this episode to find out.
6m 10s
Feb 2022
r/TIFU by Tackling a Karen at Work
r/TIFU In today's episode, OP works as a waiter at a restaurant. One of the customers gets an attitude and starts smoking in the restaurant, despite frequent requests from management to cut it out. Eventually, OP gets pushed past his limit and he drags the belligerent customer ou ... Show More
22m 44s
Nov 2021
#674: How important is the customer experience when it comes to sales? with Kris Rudeegraap, Sendoso
A business is made or slayed along the customer journey. Think US Airways. Blockbuster. When businesses fail, it’s usually due to a lack of empathy with their customers. Automated phone service, long wait times, Draconian return policies. The list goes on and on. The competitive ... Show More
11m 7s
Mar 2024
Getting Inside The Head Of Your Customers
You care deeply about your customers, clients and even prospective customers and clients. You know you have the solution to some of their biggest problems, but getting them to understand and believe that can be a difficult task at times. In this episode, Bill Glazer walks through ... Show More
46m 10s
Mar 2021
r/Maliciouscompliance Our Boss Told Us To Quit, So We Did
r/Maliciouscompliance In today's story, OP and his friends work at a fast food restaurant. The managers never trained OP and his friends on how to close, but nonetheless they force OP to close the restaurant. The next day, the managers yell at OP and his friends for closing down ... Show More
20m 32s