From videos of drunk and disorderly airline passengers to stories of hospital visitors angrily refusing to wear masks, customer-facing work seems to have gotten a lot more difficult – even dangerous -- over the past few years. It's important that organizations understand the experience of frontline workers now, and help to better protect their employees, say ... Show More
Oct 7
The Trouble with Tech Companies (and Their Strategies)
Cory Doctorow, author and digital rights advocate, argues that big tech companies from Facebook to Google and beyond have evolved - or devolved - in a disappointing way. He says that many large tech companies begin with a good product, but that over time they prioritize first bus ... Show More
26m 30s
Sep 30
How to Lead with Courage in Chaotic Times
Courage involves taking bold action despite uncertainty and fear. In a volatile business environment, it's hard to be brave. But Ranjay Gulati, a professor at Harvard Business School, says that there are strategies any of us can use to get improve our ability to make smart bets o ... Show More
32m 9s
Sep 23
Steven Pinker on Speculation Bubbles, Super Bowl Ads, and What Leaders Need to Know About Group Psychology
As a leader, psychology is fundamental to your success - whether that means understanding consumer behavior, team dynamics, or even your own biases and blind spots. Harvard professor Steven Pinker says that an important phenomena to understand is that of common knowledge and its ... Show More
27m 29s
Oct 2021
Dealing with the Feels After an Employee Quits
Managers are told that when an employee resigns, they should be professional, reassure their team, and wish the person well. But we also know that resignations bring up a lot of feelings: panic, loss, self-doubt. Five managers acknowledge those emotions and share how they’ve lear ... Show More
27m 3s
May 2018
How to Have Difficult Conversations in the Workplace - Dawn Metcalfe
Since leaving her native Ireland, Dawn Metcalfe has worked in seven countries including China and Japan, and now calls Dubai her home. Known for her straight-talking truth-telling and powerful insights, Dawn has worked with leaders around the world to change their perspective, th ... Show More
36m 40s