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Nov 2022
25m 49s

Let’s Protect Our Frontline Workers from...

Harvard Business Review
About this episode
From videos of drunk and disorderly airline passengers to stories of hospital visitors angrily refusing to wear masks, customer-facing work seems to have gotten a lot more difficult – even dangerous -- over the past few years. It's important that organizations understand the experience of frontline workers now, and help to better protect their employees, say ... Show More
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