Oct 2018
29m 35s
Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”
For interested listeners:
You can email Youngme, Mihir, and Felix with your comments and ideas for future episodes at: harvardafterhours@gmail.com.
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