Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Jul 2022
The Role of Attention in the Creative Development Process
Today’s episode features Duncan Southgate, Senior Director, Creative and Media Solutions - Insights Division at Kantar. Duncan has over 25 years brand, communications and media research experience gathered in various European, US and global roles with Millward Brown and Kantar. H ... Show More
23m 9s
Oct 2024
The Future of Digital Advertising
Clare Hart, Managing Director at Critical Mass, delves into digital advertising and global expansion. The digital advertising landscape is constantly evolving, and as brands set their sights on new markets, fresh challenges and considerations emerge. From balancing the need for l ... Show More
23m 53s
Jun 2022
The Marketing Evolution During the Tech Revolution With Arun Cavale, Chief Marketing Officer, IBM Consulting, Asia Pacific
<p>As new tech continues to change the world at a rapid pace, how are marketing professionals adapting? <a href="https://www.linkedin.com/in/aruncavale/">Arun Cavale</a> – the Chief Marketing Officer at <a href="https://www.ibm.com/consulting/">IBM Consulting</a>, Asia Pacific – ... Show More
42m 47s
Dec 2021
Making retail experiences more intelligent, with Augusto Modigliani
Gemma Milne talks with Augusto Modigliani, Chief Marketing Officer at digital signage, analytics, and marketing automation company Beabloo. They discuss expectations for the impact of technology on online and offline shopping; how companies are using AI, automation, and bot techn ... Show More
25m 25s
Luxury Institute CEO and DataLucent Chairman, Milton Pedraza, welcomed Dr. Augustine Fou, a marketer of 25 years, steeped in how digital has transformed the world and marketing. Dr. Fou helps marketers audit their digital campaigns for ad fraud and optimize campaigns based on accurate analytics. He has witnessed the entire arc of the evolution of digital mar ... Show More