Conflict at work is inevitable, and resolving conflicts can lead to higher job satisfaction, stronger relationships with colleagues, and innovation. But dealing with conflict becomes especially difficult when we feel pressure to be likeable or accommodate others. In this live show we talk through a general plan, as well as common situations. Guest: Linda Hil ... Show More
Jun 16
Let Go of the Beliefs That Limit How You Lead
Many of us have internal beliefs—I need it done now, I know I’m right, I need to be involved—that feel like truth but actually hold us back as leaders. Executive coach Muriel Wilkins calls these counterproductive beliefs “hidden blockers,” and she talks the Amys through the proce ... Show More
34m 30s
Mar 2025
Conflict As An Opportunity: A Conversation with Dana Caspersen on Conflict Management In The Workplace
In this episode we are joined by Dana Caspersen, TedX speaker and author of "Conflict is an Opportunity," who reveals how to: Shift from blame to collaborative solutions. Cultivate curiosity and active listening. Make requests, not demands, for buy-in. Avoid the high cost of conf ... Show More
21m 5s
May 26
Jim Guinn on Preventing Conflict: How to Get Along with Anyone at Work and Home
In this episode, Jim Guinn, co-author of How to Get Along with Anyone: The Playbook for Predicting and Preventing Conflict at Work and at Home, joins the show to discuss the art of conflict prevention. Jim, an expert in mediation and conflict resolution, shares practical tools fo ... Show More
39m 46s
May 21
How to Resolve Team Conflict
People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now. Initiating difficult conversations, and then getting all the way through them, takes planning and practice (and someti ... Show More
41m 25s
Nov 2024
How to Repair a Broken Relationship at Work
Are you stuck in a negative rut with someone at work? HBR contributing editor and workplace conflict expert Amy Gallo says repairing a broken professional relationship will improve your work life — whether it’s your boss, a coworker, or even your employee. In this episode, she br ... Show More
11m 25s
Oct 2019
Avoiding Drama in the Workplace [E164]
When a conflict begins, what role do you naturally play: Victim, Persecutor, or Rescuer? According to Dr. Nate Regier, a conflict is like a drama that follows a predictable script, and we each play one of three roles in that drama. By understanding those roles and refusing to pla ... Show More
27m 39s
Jul 2024
Discussing Politics at Work and the Importance of Civility
In the midst of an election year, political tensions are running high everywhere, and the workplace is no exception. Employees are likewise coming to work with their political views top of mind, which they don’t always share or express with civility and respect. In this episode o ... Show More
54m 10s
Jul 15
Have You Built Up Your Conflict Intelligence?
Conflict has always been a big part of the business world, whether in the board room, between startup cofounders, or when employees start to disagree with the C suite. But it seems even more pronounced at work today, as political and economic issues seep into the office. Leaders ... Show More
32m 28s
Jan 2025
The Science Of Conflict Resolution | Dr. Jim Guinn
In today's episode, we discuss the art and science of conflict resolution with Dr. Jim Guinn, a renowned expert in mediation and interpersonal dynamics. As the president of the Resolution Resource Group, Dr. Guinn has worked with Fortune 500 companies, government organizations, a ... Show More
1h 6m
Jul 24
Doing Conflict Better: Lars Borgmann
In this episode, ISTA facilitator Usha Rose speaks with systemic therapist and transformational guide Lars Borgmann about how to engage in conflict with others in a better way. As Lars explains, conflict can occur in any area of our lives, but our experiences of it are often so u ... Show More
53m 55s