Many of us have internal beliefs—I need it done now, I know I’m right, I need to be involved—that feel like truth but actually hold us back as leaders. Executive coach Muriel Wilkins calls these counterproductive beliefs “hidden blockers,” and she talks the Amys through the process of identifying theirs and then reframing them. They also look at how blockers ... Show More
Jun 2
Managing Up, One Conversation at a Time
Have you ever realized, mid-project, that you and your boss weren’t aligned on what success looked like or how to get there? Executive coach Melody Wilding explains why getting clear on goals and understanding each other’s working styles is essential, even when you’re already in ... Show More
37m 32s
May 21
How to Resolve Team Conflict
People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now. Initiating difficult conversations, and then getting all the way through them, takes planning and practice (and someti ... Show More
41m 25s
Nov 2024
How to Repair a Broken Relationship at Work
Are you stuck in a negative rut with someone at work? HBR contributing editor and workplace conflict expert Amy Gallo says repairing a broken professional relationship will improve your work life — whether it’s your boss, a coworker, or even your employee. In this episode, she br ... Show More
11m 25s
Jan 2025
How to Get Better at Saying No
Our families, schools, and workplaces often train us to comply: taking on additional work when asked, agreeing with the group's consensus, and going along to get along with our bosses and colleagues. So, even when we're told to "think different" and "embrace conflict," we often h ... Show More
27m 53s
Dec 2024
How to mix business and family
What to do when your boss is your father-in-law, your colleague is your cousin, and your business partner is also your life partner? In the last episode of the season, Anne and Frances help a frustrated listener discover new ways to help her family business bounce back. She strug ... Show More
32m 19s
Oct 2024
327: How to Fire Someone Without Feeling Like the Bad Guy with Jackie Koch
Have you ever had to fire someone and lost sleep over it? Firing someone isn’t as easy as saying, “You’re fired!”. If you’ve been through it, you know just how tough it can be–emotions run high, and it’s hard not to feel like you’re the bad guy.That’s why I sat down with an HR ex ... Show More
31m 29s
Mar 2025
Conflict As An Opportunity: A Conversation with Dana Caspersen on Conflict Management In The Workplace
In this episode we are joined by Dana Caspersen, TedX speaker and author of "Conflict is an Opportunity," who reveals how to: Shift from blame to collaborative solutions. Cultivate curiosity and active listening. Make requests, not demands, for buy-in. Avoid the high cost of conf ... Show More
21m 5s
Aug 2024
319: The Hidden Reason Why People Are Unhappy at Work with Dr. Tessa West
Are you or your team members feeling unhappy at work? When discussing job dissatisfaction, people often point to issues like job title or compensation. However, we frequently overlook the fact that humans have complex emotions, and sometimes, we struggle to express what we truly ... Show More
30m 59s