Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s being done in back offices, offshore factories, and algorithms, they’re less satisfied with their purchases. Buell believes organizations should deliberately design wind ... Show More
Jul 1
Larry Summers: ‘Smart Businesses Are Going to Maintain Flexibility’
Lawrence H. Summers, former U.S. Treasury Secretary and President Emeritus of Harvard University, has seen the ups and downs of the American economy throughout the decades. As leaders today contend with fears of economic downturn, the growth of artificial intelligence, tariffs, i ... Show More
27m 1s
Jun 24
Moms Demand Action Founder on What It Takes to Lead Change
Whether you're a manager trying to move your organization in a new direction, an entrepreneur seeking to fix a consumer pain point, or a non-profit leader working to improve society, it can be hard to turn your and others' passion for a cause into meaningful change. Shannon Watts ... Show More
26m 13s
Feb 2024
The global quest to boost productivity
From tackling the long commute to sleeping on the job - we head to Lagos, New York, Tokyo, Bengaluru (formerly Bangalore) and Dublin to look at the diverse ways businesses are attempting to boost productivity and therefore also boost profits. We hear from businesses installing sl ... Show More
18m 25s
Dec 2021
The Leadership Benefits of Transparency
In this episode, I discuss why implementing the right amount of transparency in a company builds trust and maximizes employees’ impact on customers. Check out the full transcript at https://foundersjournal.morningbrew.com to learn more, and if you have any ideas for our show, ema ... Show More
15m 2s
Jan 2021
Growing Profits 4x by shifting from a selling to a service mindset with Eye Love's Travis Zigler
Travis Zigler is the SeeEO at Eye Love, a US DTC retailer of eye health products, who give a portion of profits to ending preventable blindness. Founded in 2015, now in 2020 are on track for over $4m in sales. We discuss how he's developed his business through a lazer focus on co ... Show More
45m 5s