Feb 2026
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
What if everything you thought you knew about customer experience was backwards? In this episode, JC Quintana—author, educator, and psychologist—reveals why most companies are approaching CX completely wrong. Instead of obsessing over touchpoints and metrics, JC argues we need to ... Show More
1h 10m
Jan 2026
Why Data-Ready Companies Are Winning at AI
What separates companies succeeding with AI from those struggling to see results? The answer isn't the AI itself-it's the data foundation underneath it. In this episode, we explore why the companies winning with AI today are the ones that spent years cleaning, structuring, and cu ... Show More
54m 24s
Dec 2025
4 Trends That Will Make or Break Brands in 2026
How are customer expectations evolving when people are talking less, trusting less, and switching brands faster than ever? In this episode, we break down the four major shifts reshaping customer experience in 2026 and why traditional listening tactics are failing right when compa ... Show More
1 h
Apr 2024
Strategies for Winning Over New Generations in Real Estate
<p>On this episode, Brad Nelson, the Chief Marketing Officer at Sotheby's International Realty, discusses the changing consumer demographics and the intergenerational transfer of wealth in the real estate market. He emphasizes the importance of connecting with different generatio ... Show More
40m 3s
Sep 2024
Why Being Different is Better than Being Better
<p>On this episode, Udi Ledergor, Chief Evangelist at Gong, discusses the use of AI in marketing and sales and highlights the utility of AI in the C-suite, particularly in analyzing sales pitches and measuring their impact on business metrics. Udii also emphasizes the importance ... Show More
50m 22s
Feb 2022
Modernizing the Corporate Real Estate Market with Collier’s CMO Chrissy Nolen
<p>The key to successful marketing lies in the ability to seamlessly communicate with consumers – to know what they want, when they want it, and communicate to them how they can get it. In a world of incredibly competitive industries, quick and efficient marketing can be the diff ... Show More
1h 10m
Jul 2024
Private Equity Spotlight: Building Partnerships and Value with Chris Gibson
<p class="mb-2 last:mb-0">Sean Mooney and Chris Gibson of Compass Group Equity Partners delve into the nuances of private equity, highlighting the significance of cash flow, Midwest values, and the crucial role of people in business success. Chris recounts his path from leverage ... Show More
41m 52s
Most leaders build strategy around data and decks — and then wonder why nobody commits.
Matt Marcotte has spent 34 years watching this pattern repeat across 200+ companies, from Apple to Salesforce. His conclusion: real commitment starts with emotion, not logic. In his book Built on Belief, Matt lays out a deceptively simple mental model — heart, head, ha ... Show More
<p dir="ltr">Welcome to Strategy Skills episode 521, an interview with the author of <em>Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human Powered Leadership,</em> Dr. Christie Smith.</p> <p dir="ltr"> </p> <p dir="ltr">In this episode, C ... Show More
