Southwest Airlines announced some big changes recently, and customers of the “Love Airline” are not feeling it. Joe Guinto, a business reporter who wrote this season, joins David to discuss the airline’s next steps, and what it’ll take to keep fans and employees loyal. Later, Bankrate’s Benét Wilson (also known as the “Aviation Queen”) https://www.bankrate.c ... Show More
Jul 2020
S1E16: Southwest Airlines Case Study
Send us Fan MailSouthwest Airlines, beloved by many for its fun-loving culture, low ticket prices, and non-existent baggage fees, finds its 40 straight years of profitabilty at risk due to COVID-19. Like all airlines, the company faces strong economic headwinds. Can Southwest sta ... Show More
11m 21s
Mar 2024
Southwest Slammed for Smaller Seats
Today is Monday, March 11, and we're looking at Southwest Airlines vs. Delta Airlines.Listen to Business Wars Daily on the Wondery App or wherever you get your podcasts. You can listen to all episodes ad-free on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotif ... Show More
3m 14s
Aug 2024
Rapid Response: Wild summer travel tales from Boeing to CrowdStrike, with The Points Guy, Brian Kelly
Is this the craziest non-pandemic summer travel season ever? The Points Guy’s Brian Kelly joins Rapid Response to talk about how Boeing’s safety issues are impacting flying habits, the CrowdStrike outage and Delta’s response, Southwest’s major pivot, and more. Plus: the airline i ... Show More
24m 51s
Jan 2023
Office Hours: Crisis Management 101, Ad-Supported Streaming Tiers, and Achieving Economic Security
Scott answers a question regarding Southwest Airlines’ epic failure over the holidays and explains the three things a company should consider when dealing with a crisis. He also answers a question about Hulu and the other streamers offering ad tiers, and wraps by offering advice ... Show More
19m 36s
Mar 2016
#140: Gary Kelly—How Southwest Airlines Cultivates Amazing Company Culture
Is it possible to keep your company’s culture intact and offer unbelievable customer service—even when your business is growing fast? Gary Kelly, CEO of Southwest Airlines, believes you can. Even though Southwest employs 50,000 and serve 118 million passengers per year, he and h ... Show More
54m 26s
Oct 2024
Can A Podcast Change Southwest Airlines? + The College Consulting Business
Scott and Ed open the show by discussing Kalshi’s new election contracts, the rest of the bank earnings, the repercussions of ASML’s 2025 sales guidance, and Amazon and Google’s nuclear energy deals. Then Scott breaks down why he thinks Elliott's new podcast is a smart tool for i ... Show More
55m 3s