Is it possible to keep your company’s culture intact and offer unbelievable customer service—even when your business is growing fast? Gary Kelly, CEO of Southwest Airlines, believes you can. Even though Southwest employs 50,000 and serve 118 million passengers per year, he and his team prove it every day! The CEO joins us to talk about his company, its cult ... Show More
May 2024
How Simple Modern Built a $200M+ Brand on Generosity & Culture
<p><span style="font-size: 10pt;">How can a business blend substantial growth with a robust culture of generosity? Today on the show, I'm joined by Mike Beckham, CEO and co-founder of Simple Modern, a nine-figure drinkware company nearly a decade old. Mike is also a well-known po ... Show More
1 h
Aug 2025
Can Southwest Airlines Survive? | Bumpy Skies Ahead | 3
Southwest Airlines announced some big changes recently, and customers of the “Love Airline” are not feeling it. Joe Guinto, a business reporter who wrote this season, joins David to discuss the airline’s next steps, and what it’ll take to keep fans and employees loyal. Later, Ban ... Show More
39m 52s
Apr 2024
Is The Customer Always Right?
In this episode, we'll hear the inspiring story of Brian Scudamore, the CEO of 1-800 GOT JUNK?, who faced a major business setback but was able to turn things around by embracing failure and focusing on his team. Through personal anecdotes and lessons learned from other successfu ... Show More
12m 1s
Apr 2025
Bonus Episode: Building Corporate Culture
Corporate culture is a big buzzword these days, but for our guests it’s integral to how they do business. Bill Koenigsberg, CEO of Horizon Media, feels personally accountable for his employees, while Progressive Insurance CMO Remi Kent shares how the pandemic made her bring her v ... Show More
24m 48s
Nov 2024
Rapid Response: Cultivate loyalty at every level, with Chewy’s Sumit Singh and former Exos CEO Sarah Robb O’Hagan
How do you cultivate loyalty, from investors to team members and, of course, customers? Business leaders have long debated this. Host Bob Safian invites two guests to weigh in with their secrets to brand and company loyalty. Chewy CEO Sumit Singh has built his pet-centric busines ... Show More
21m 30s
Jan 2025
Accenture CEO: Innovation, Leadership and Effective Communication
<p>Join Nicolai Tangen in conversation with Julie Sweet, CEO and Chair of Accenture. In this engaging discussion, Sweet shares insights into leading one of the world's largest professional services companies with over 700,000 employees. She reveals how Accenture helps companies n ... Show More
42m 12s
Sep 2017
Southwest Airlines: Herb Kelleher (2016)
We're hard at work planning more live shows, so we bring you one of our favorites from last year: Southwest Airlines. In 1968, competitors sued to keep Herb Kelleher's new airline grounded. After a 3-year court fight, the first plane took off from Dallas. Today Southwest Airlines ... Show More
35m 48s