About this episode
Jul 30
How to Grow as a Leader: 44 Years at Chick-fil-A - Mark Miller
He couldn't keep a job at Chick-fil-A. Then the founder personally hired him — and 44 years later, he retired as one of the company's top executives. Mark Miller started as a teenager who kept getting laid off, until a strange twist of fate put him face-to-face with Truett Cathy, ... Show More
1h 1m
Jul 27
She Was an Ivy League Lawyer — Until She Became a Felon: Rashmi Airan
She was an Ivy League lawyer with the perfect résumé. Then she became a convicted felon — and says losing her freedom is what finally set her free. Rashmi Airan built a career as an attorney, entrepreneur, and Wall Street banker — until one bad decision, made under pressure to su ... Show More
1h 27m
Jul 23
How to Build a Personal Brand Without Quitting Your Day Job - Ryan Dunlap & Njsane Courtney
How do you build a personal brand without quitting your day job? In this episode, former SWAT hostage negotiator Ryan Dunlap and sitting HR Vice President Njsane Courtney reveal how they each built massive, trusted personal brands while holding full-time careers. Ryan shares the ... Show More
1h 10m
Oct 2023
104. How to Control Your Emotions in Difficult Conversations
<p>We all encounter challenging discussions in our personal and professional lives. Understanding how to manage our emotions in these moments can significantly influence the outcomes of these conversations.
In this episode of the My English Matters podcast, Amnah and Madam Azima ... Show More
23m 35s
Jan 2025
Dealing with Conflict - Professional Phrases for Disarming • BEP 107
14m 7s
Feb 2023
Ep 15: How to Manage Conflict Professionally in Business English | The Business English Podcast
18m 45s
Nov 2021
#102 - How to Have Difficult Conversations - My 5-Step Empowerment Process
<p>Having difficult conversations is unavoidable. Somehow, there comes a time when you have to have it one way or the other. How do we approach these situations and don’t damage our relationship with the other person despite the difficulty? In today’s episode, Dr. Tarryn MacCarth ... Show More
26m 25s
Apr 2024
Managing Your Emotions During an Argument at Work
When you’re in the middle of a conflict, it’s common to automatically enter fight-or-flight mode. But HBR contributing editor and workplace conflict expert Amy Gallo says it’s possible to interrupt this response, stay calm, and find a path towards a more productive discussion. In ... Show More
9m 13s
Jan 2024
Dealing with Disagreements in Advanced Business English • BEP 66
18m 2s
May 2025
204. Tough Talks: Turn Tension Into Trust
How to have the conversations that are most difficult — and most important.Before you can have hard conversations with others, you need to have an honest conversation with yourself. That's the counterintuitive advice from Sheila Heen, who says our own internal narratives often de ... Show More
27m 1s
Jan 2025
Navigating workplace conflict: Why emotional intelligence is key
What’s really going on when we experience conflict at work? Can we ever get over a personality clash? Are there unavoidable tensions between different generations? And how can we navigate these tricky situations professionally without letting them derail our careers or impact our ... Show More
54m 16s
Mar 2025
Navigating Office Politics & Stakeholder Management • BEP 125
16m 48s
Aug 2022
The Conflict Conversation
What’s helpful to say when you’re in an argument? How can you prepare to have an argument? This month’s coaching conversation dives deeper into the topic of “Conflict” which began last month. This episode has scripts and concepts for mastering The Conflict Conversation. We’ve cre ... Show More
19m 13s
Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/
In this episode, Jeanine Carroll M.Ed, and Helen Rapp Esq, discuss how to manage others' emotions in difficult conversations.
Follow Jeanine on LinkedIn https://www.linkedin.com/in/jeanine-a-carroll/
Follow Kwame Christian on LinkedIn: https://ww ... Show More
<p>⭐️ Book a 1 to 1 English Session with Rob: <a href='https://www.energeticenglish.com/coaching'>https://www.energeticenglish.com/coaching</a></p><p>📺 Watch: <a href='https://youtu.be/Oq9VO341a-s'>https://youtu.be/Oq9VO341a-s</a></p><p>🔗Blog: <a href='https://www.thebusinessen ... Show More
<p>⭐️ Book a 1 to 1 English Session with Rob: <a href='https://www.energeticenglish.com/coaching'>https://www.energeticenglish.com/coaching</a></p><p>🔗 Blog: <a href='https://www.thebusinessenglishpodcast.com/blog-ep15'>https://www.thebusinessenglishpodcast.com/blog-ep15</a></p ... Show More
<p>⭐️ Book a 1 to 1 English Session with Rob: <a href='https://www.energeticenglish.com/coaching'>https://www.energeticenglish.com/coaching</a></p><p>📺 Watch: <a href='https://youtu.be/TFt1KoMOHOM'>https://youtu.be/TFt1KoMOHOM</a></p><p>🔗Blog: <a href='https://www.thebusinessen ... Show More
<p>⭐️ Book a 1 to 1 English Session with Rob: <a href='https://www.energeticenglish.com/coaching'>https://www.energeticenglish.com/coaching</a></p><p>📺 Watch: <a href='https://youtu.be/Uh-M6FnCIDQ'>https://youtu.be/Uh-M6FnCIDQ</a></p><p>🔗Blog: <a href='https://www.thebusinessen ... Show More