Why business must heed customer reviews

<p><strong>From gen AI pilots to automated supply chains,</strong> technology is reshaping how operations leaders create efficiencies, build resilience, and encourage teamwork. On this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast"><em>The McKins ... Show More

Not all consumer attention is created equal—that’s a critical lesson from McKinsey’s recent report on content creation and monetization. On this episode of The McKinsey Podcast, McKinsey Senior Partner Kabir Ahuja speaks with Editorial Director Roberta Fusaro about something call ... Show More

What if a product’s journey didn’t end after its first use? Remanufacturing—restoring preowned parts to perform like new—is transforming automotives, electronics, and other industries. In this episode of The McKinsey Podcast, Senior Partner Inga Maurer and Editorial Director Robe ... Show More

What does purposeful growth look like in the retail sector? Christiana Shi and Stuart Hogue, former senior leaders at Nike, speak with McKinsey’s Brian Gregg about the company’s formula for serving customers—with a focus on digital transformation and the direct-to-consumer model. ... Show More

Read more >    Listen to the podcast (duration: 21:49) >  How can the beauty industry meet the increasing demands for sustainability and inclusivity? And how can digital experimentation and social selling be advanced in a meaningful way? Two McKinsey leaders discuss the future of ... Show More

Read more >    Listen to the podcast (duration: 24:33) >  This holiday season, the customer is up for grabs. Here’s what retailers need to know and how they can plan ahead. McKinsey experts Tamara Charm and Brian Ruwadi share highlights from McKinsey’s latest holiday shopping rep ... Show More

Read more >    Listen to the podcast (duration: 25:06) >  The head of McKinsey’s Global Retail and Consumer Goods practices discusses the impact of COVID-19 on the industry, and the strategic priorities for business leaders.See www.mckinsey.com/privacy-policy for privacy informat ... Show More

Read more >    Listen to the podcast (duration: 25:22) >  Consumers and companies alike are becoming more interested in making sustainability-focused choices, but how to do so isn’t always clear. Two McKinsey partners provide research-based insights.See www.mckinsey.com/privacy-p ... Show More

<p>B2B marketing gets a bad reputation. Some will say it’s boring and you can’t be creative in the B2B space. But who wrote the rulebook that said B2B couldn’t be fun or inspiring? <a href="https://www.linkedin.com/in/meredithstowechristie">Meredith Stowe Christie</a>, the VP of ... Show More

Which sustainability attributes matter most at the point of sale? Do consumers pay attention to sustainability claims? A new report from McKinsey and NielsenIQ provides answers.See www.mckinsey.com/privacy-policy for privacy information 

Read more >    Listen to the podcast (duration: 29:22) >  Consumer behaviors have changed over the past 18 months, but which ones will stick? Three experts explain how forward-thinking companies anticipate consumers’ needs and win their trust.See www.mckinsey.com/privacy-policy f ... Show More

<p>Let's get into some marketing 101: Every marketer has some kind of base they market their products to. For example, if you’re in the market for a tire, Goodyear is probably on your radar. At Adobe, the marketing team attempts to appeal to customers who want to tap into their i ... Show More