logo
episode-header-image
Jan 2021
43m 33s

Providing a 360-Degree Customer Experien...

MISSION
About this episode
Chris O’Brien, CCO for C.H. Robinson, discusses how C.H. Robinson focuses on building a successful 360-degree customer experience when your customer base is endless. 
Up next
Yesterday
The SEO Blog Era Is Over. Here's What Replaces It.
Your blog will never earn an audience. Ever. That's not me — that's Melissa Rosenthal, who ran the SEO content engine at ClickUp, built media at BuzzFeed and Cheddar, and is now co-founder of Outlever building the playbook that replaces it. In this episode, Melissa makes the case ... Show More
55m 18s
May 19
Stop Counting Your AI Agents. Customers Don’t Care.
Every CMO is being told to replace people with AI agents as fast as possible. Keri McGhee, CMO at Attentive, is doing some of that — and deliberately refusing to do other parts of it. The line she's drawn between the two is the most useful rubric we've heard in months. Attentive ... Show More
53m 17s
May 6
Marketing Spotlight: How Simple Personalization Dramatically Increased Engagement
Most CMOs think personalization requires complex AI and endless customer segments. Elizabeth Maxson proves otherwise. She breaks down actionable personalization strategies — from geo-tagging that drove a 51% lift in event attendance to playful homepage tricks that captured market ... Show More
6m 59s
Recommended Episodes
May 2023
What Do Your Customers Really Want?
Chris Johnson and his team (along with noted generational researcher, Jason Dorsey), recently conducted a study that looked at the differences between generations and how they view customer experience. There were more than a few surprises in the findings. Chris joins our host Dia ... Show More
29m 51s
Apr 2021
What’s Love Got To Do With It?
The Beatles told us that All You Need Is Love. Howard Tiersky says the same thing — but he’s talking about brands, not the whole of human existence. Howard is the CEO of FROM, The Digital Transformation Agency, which has helped brands such as Mattel, Barnes & Noble Education, Mal ... Show More
45m 3s
Mar 2024
Lead Nurturing
Welcome back to "Accelerate Your Business Growth," I'm your host, Diane Helbig. Today, we’re diving into the heart of sales strategy with Jason Kramer, founder of Cultivise, who brings a wealth of experience in B2B lead nurturing strategies. We're exploring the delicate balance b ... Show More
32m 3s
Jan 2024
How To Break Into New Markets in 2024
<p>For businesses, one of the most challenging tasks is breaking into new markets. In today&#39;s episode of the podcast, I share insights from a business meeting with a Canadian clothing company looking to enter new markets. This episode is incredibly valuable for entrepreneurs ... Show More
19m 59s
Dec 2021
360 The Experience Maker by Dan Gingiss
tail spinning
53m 42s
Feb 2022
How Titan Casket is Disrupting an Industry With DTC Philosophies, with Founder Scott Ginsberg and Co-Founder Josh Siegel
The DTC revolution can’t be ignored. Everywhere you look there are companies old and new reimagining the commerce experience and bringing more choice directly to the consumer. This is happening in every industry, including one you might not always think about — the funeral indust ... Show More
29m 7s
Jun 2021
PREVIEW: Identity Transformation—Invite Your Customer Into a Beautiful Story
Showing your customer exactly how your product can transform their life is essential if you want your business to win! It's called identity transformation and in this upcoming episode of Marketing Made Simple, you'll learn what language to use in your messaging to engage your cus ... Show More
1m 30s