Host Morra Aarons-Mele speaks to HBR contributing editor and podcast host Amy Gallo about why conflict is so hard and how to make conflict a force for good in your work relationships. Amy is also the author of "The HBR Guide to Dealing with Conflict," and she shares her four-step process for doing conflict better.
Jun 2021
530: How to Prepare for Conflict, with Amy Gallo
Amy Gallo: HBR Guide to Dealing with Conflict
Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. She is the ... Show More
38m 32s
May 2024
144. Communicating Through Conflict: How to Get Along with Anyone
Many of us would rank getting along with colleagues as an important aspect of work, but, as Amy Gallo explains, relationships devoid of disagreement can actually be less productive. “While our natural human instinct is to avoid conflict, I believe that conflicts are not only an i ... Show More
22m 33s
Aug 2021
166: Engage in Healthy, Productive Conflict
Every team experiences conflict at some point. Therefore, the question is not if or when, but how the conflict will unfold. Managers play an essential role in guiding the team’s ability to engage in healthy, productive conflict so that the team gets stronger and the work is bette ... Show More
14m 18s
May 2019
What Every Conflict Is Actually About
“Before I can change your mind, I need to understand where your mind is,” says pro negotiator Daniel Shapiro. The founder and director of the Harvard International Negotiation Program, Shapiro has advised all sorts of people and organizations through conflict: families, CEOS, hea ... Show More
1h 4m
Sep 2022
Amanda Ripley | How to Navigate Conflict With Greater Ease
Life today can feel like wall-to-wall conflict. And most of us, well, we plain hate the feeling it gives us. Thing is, some conflict is not only good, but necessary and important. While other conflict, high conflict, is pretty much a road to othering, isolation, and devastation. ... Show More
1 h
Mar 2023
Jerks at Work | Amy Gallo
New episodes come out every Monday, Wednesday, and Friday for free, with 1-week early access for Wondery+ subscribers. --- This is the third installment in our Work Life series. In other episodes, we cover topics like imposter syndrome, whether mindfulness really works at work, a ... Show More
1h 11m