Every team experiences conflict at some point. Therefore, the question is not if or when, but how the conflict will unfold. Managers play an essential role in guiding the team’s ability to engage in healthy, productive conflict so that the team gets stronger and the work is better.
Today's episode is the second in a two part series about conflict. In this ep ... Show More
Today
397: How to Communicate So People Listen, Care, and Take Action with Andy Freed
Many leaders assume communication is about clarity. But the real challenge is getting people to truly understand, care, and take action.Too often, managers jump straight into slides, updates, or instructions without thinking about the impact of their message. As a result, even im ... Show More
31m 39s
Feb 24
396: Mental Performance: Combining High Expectations and High Support with Evan Marks
Many managers believe pressure drives performance. Others focus heavily on support. But high-performing teams don’t choose one or the other. They operate with both.When expectations are high, but support is low, people become defensive, stressed, and disengaged. When support is h ... Show More
31m 37s
Feb 17
395: How Unspoken Norms are Quietly Sabotaging Your Team with Nilofer Merchant
Many teams struggle with the same invisible problem: unspoken norms that quietly undermine collaboration, performance, and trust. Even when leaders want better behaviors, more ownership, healthier boundaries, and stronger collaboration, change often stalls because no one has name ... Show More
32m 13s
May 2024
144. Communicating Through Conflict: How to Get Along with Anyone
<p>Many of us would rank getting along with colleagues as an important aspect of work, but, as <a href="https://www.fastersmarter.io/guests/amy-gallo/">Amy Gallo</a> explains, relationships devoid of disagreement can actually be less productive. </p><p>“While our natural human in ... Show More
24m 37s
May 2019
What Every Conflict Is Actually About
“Before I can change your mind, I need to understand where your mind is,” says pro negotiator Daniel Shapiro. The founder and director of the Harvard International Negotiation Program, Shapiro has advised all sorts of people and organizations through conflict: families, CEOS, hea ... Show More
1h 4m