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May 2019
5m 8s

Investing in Customer Experience - Step ...

ERIK J. OLSON & KEVIN DAISEY
About this episode
Creating a promoter out of a client starts before a prospect even becomes a client. Today on Journey to $100 Million, listen in as Kevin shares with you the second step in his 11 step process on how you can foster growth in your organization by investing in customer experience. Your first interaction with a prospect sets the groundwork for how this client ma ... Show More
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May 2019
Auditing Your Offerings and Services on a Regular Basis
While Erik was in China at his Entrepreneurs' Organization (EO) conference, he learned a very important concept from the keynote speaker. Erik learned that over time, a lot of companies will continually innovate. This innovation allows for other companies to come in and swoop up ... Show More
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May 2019
Investing in Customer Experience - Step 3: Only Sign a Good Fit
It is easy to get caught up in your sales process and excited in the moment after meeting with a prospect. That prospect may love your offerings and push for the deal, but that doesn’t always mean they are going to be a good fit. Today on Journey to $100 Million, Kevin shares the ... Show More
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After a custom software development conference Erik spoke at a good while back, he heard an attendee talking negatively about him afterwards. This was due to the fact that Erik used to not utilize formal contracts for prospects back in the day, and instead just sent proposals to ... Show More
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