Jim (http://www.thejimedwardsmethod.com) and Stew discuss decades of customer service issues (good and bad) as well as the most current ones of the book launch of Copywriting Secrets https://copywritingsecrets.com.
There is a fine line between doing too much customer service and just refunding people for their money. Learn where the line is. But also tak ... Show More
Yesterday
Episode 318: DEBATE: Short form or Long form Sales Letter - The short-copy-versus-long-copy argument asks the wrong question.
People argue about attention spans and word counts. But both short and long sales letters make money. The better question is: “How much uncertainty must I remove before the right buyer feels safe saying yes?”Some say, “Nobody reads anymore,” when what they really mean is, “Nobody ... Show More
39m 32s
May 2025
Keeping customers happy and loyal
Tom and Neil discuss the good, the bad and the ugly of dealing with clients and customers. They're joined by: Vishal Menon, founder of Fireflies ME, Charles Dersahakian, Managing Partner at CVML Riyaz Sutterwala, CEO and founder of View Emirates Sports ClubSee omnystudio.com/list ... Show More
32m 14s