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Nov 2019
37m 12s

Customer Service Stories To Learn From -...

SALES COPYWRITING AND CONTENT MARKETING HACKS
About this episode
Jim (http://www.thejimedwardsmethod.com) and Stew discuss decades of customer service issues (good and bad) as well as the most current ones of the book launch of Copywriting Secrets https://copywritingsecrets.com. There is a fine line between doing too much customer service and just refunding people for their money. Learn where the line is. But also tak ... Show More
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Yesterday
Episode 318: DEBATE: Short form or Long form Sales Letter - The short-copy-versus-long-copy argument asks the wrong question.
People argue about attention spans and word counts. But both short and long sales letters make money. The better question is: “How much uncertainty must I remove before the right buyer feels safe saying yes?”Some say, “Nobody reads anymore,” when what they really mean is, “Nobody ... Show More
39m 32s
Aug 31
Episode 317: Texting (SMS) or Email Follow Up Work Flow to the Customer
Should you text or email? Well, think about it. Who texts you that actually reads them - friends, right? Have you tested the SMS process? Is it automated or manual? These make a difference for your high-end customers. Jim and Stew discuss the process and steps to help you make th ... Show More
27m 57s
Aug 31
Episode 316: The Next Sell Starts Before the First One Ends
Jim Edwards explains sales copy in newsletters and emails to customers with details that not only get eyeballs on your content but also direct them to where you need them to read. When should you start selling to a customer after they have made a purchase? This is a debate with J ... Show More
31m 42s
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