Luxury Institute meta-research from across the globe indicates that the post COVID-19 landscape for consumer brands, and especially for luxury goods and services brands, is a potential minefield due to rapidly escalating consumer concerns for personal data privacy. Consumers are becoming activists on many social issues, and all surveys conducted in 2019-2020 ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Jan 2021
"Your Tool, Your Sword, Your Treasure": Corporate Leadership in the post-Trump era
<p>Today, Brian and Phillip talk about the extension of 2020 into 2021, corporate leadership, and personal data.</p>
<h3>Corporate Leadership, Shopify, and Your Personal Data</h3>
<ul>
<li>Anything related to Donald Trump is effectively not what Shopify wants to promote. Facebook ... Show More
51m 50s
Sep 2021
How Did 2020 Impact Luxury? | Transforming Luxury
<p>Critic Robin Givhan, analyst Luca Solca, author Dana Thomas and Métier founder Melissa Morris discuss how luxury became a winners-take-all market and how growing consumer scrutiny is driving change.</p> <p>BoF is investigating how market disruption, new technology and increasi ... Show More
28m 30s
Sep 2021
How Did 2020 Impact Luxury? | Transforming Luxury
Critic Robin Givhan, analyst Luca Solca, author Dana Thomas and Métier founder Melissa Morris discuss how luxury became a winners-take-all market and how growing consumer scrutiny is driving change. BoF is investigating how market disruption, new technology and increasing consume ... Show More
28m 31s
Dec 2021
In fine jewelry and watches, sustainability shines through
Read more > Listen to the podcast (duration: 27:17) > Consumers shopping for high-end jewelry and watches are increasingly favoring brands that act responsibly, value diversity, and have a compelling brand presence both online and offline.See www.mckinsey.com/privacy-policy for p ... Show More
27m 17s
Jun 2024
Does Luxury Maketh the Brand? #LuxuryUnedited
In this episode, Misha and Nez debate if high prices alone define a #luxury brand. They discuss recent price hikes from brands like #Chanel and #LouisVuitton, questioning if the quality and exclusivity still justify these costs. They highlight issues like declining quality, marke ... Show More
25m 21s