When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference, and can often be a philosophical approach. So how do you go above and beyond to deliver extraordinary experiences? To find out, host JulieGurner talks to customer experience guru and for ... Show More
May 2023
Effective Altruism and its Critics
Curtis is setting aside a large chunk of money to donate to charity, and it is up to us to persuade him where he should donate it. Luckily, philosophers, economists, and the nonprofit world have been thinking a lot about this issue in recent years. On this episode, effective altr ... Show More
1h 1m
May 2023
The Problem with Gig Work
Willy and Heidi were both gig workers for Shipt, the fast-delivery app for groceries or same-day shopping. In 2020, they both realised: the pay algorithm had changed. Now, they couldn’t tell what a job would pay, or whether it would earn or lose them money. Instead of just taking ... Show More
54m 30s
May 2024
The Godfather of Customer Experience: Don’t Forget To Be Human, Find Your Superpowers & Bring Empathy To Work
In this Greatest Hits episode, Lauren is joined by customer experience expert, Bruce Temkin. As the Head of Qualtrics XM Institute, Bruce works with the world’s most comprehensive resource for experience management professionals. Often referred to as the “Godfather of Customer Ex ... Show More
28m 56s
Oct 2023
The Truth about Housing: Expert Insights for 2024 & Beyond
Join Ken McElroy and his guest, Tarl Yarber, in a candid conversation about the ever-changing landscape of the real estate market in 2023. They discuss the challenges and opportunities single-family real estate investors face, the pitfalls of Airbnb investments, and predictions f ... Show More
40m 38s
Jul 2020
Innovative Impact: Discussing the Intersection of Business and Social Responsibility with Susan McPherson
What does it take for a company to do well? Not financially, but in terms of its impact on employees, the community, and the environment? Susan McPherson of McPherson Strategies makes it her mission to help companies create social impact and increase corporate responsibility, wit ... Show More
27m 22s
Apr 2023
#244 - Doing Real Estate Development Differently, with Anyeley Hallová of Adre
The role of a real estate developer is not only to improve a piece of land or build to increase its monetary value. They are also responsible for designing an environment and community that can promote sustainability, social justice, and equity. Anyeley Hallová is a real estate d ... Show More
1h 8m