How do you cultivate loyalty, from investors to team members and, of course, customers? Business leaders have long debated this. Host Bob Safian invites two guests to weigh in with their secrets to brand and company loyalty. Chewy CEO Sumit Singh has built his pet-centric business around customer service and care. And seasoned CEO Sarah Robb O’Hagan has led ... Show More
Yesterday
Rich Roll’s ‘crash course’ in entrepreneurship
Rich Roll’s popular podcast recently passed 1,000 episodes. He sat down with host Jeff Berman to discuss his growing podcast network, why he’s ignoring the algorithm, and his tumultuous path from addiction to wellness and endurance athletics. Subscribe to the Masters of Scale wee ... Show More
35m 35s
May 2025
Keeping customers happy and loyal
Tom and Neil discuss the good, the bad and the ugly of dealing with clients and customers. They're joined by: Vishal Menon, founder of Fireflies ME, Charles Dersahakian, Managing Partner at CVML Riyaz Sutterwala, CEO and founder of View Emirates Sports ClubSee omnystudio.com/list ... Show More
32m 14s
Aug 2020
370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey
Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, ... Show More
1h 7m
Oct 2022
Navigating Macro Headwinds: A Conversation With the Founders of Brex and Chief
What’s top of mind for exceptional entrepreneurs? In the latest episode of Exchanges at Goldman Sachs, Goldman Sachs’ Kim Posnett, global head of Investment Banking Services, sat down with two company founders — Henrique Dubugras, co-founder and co-CEO at Brex and Carolyn Childer ... Show More
22m 47s
May 2025
Louay and Sawsan when love and business intersect with Nadine Samra in The CEO Diaries Podcast
Business partners, and married. They do not only share their lives, but also run and manage a thriving company together.
We’ll explore the unique challenges and advantages of being life partners and business partners—how they navigate decision-making, handle conflicts, and mainta ... Show More
1h 13m
<p>Today’s episode is Marketing For the Now #19 where we ask the question “How are you growing your customers into fans in 2021?”. We’re joined by an elite lineup of guests including:</p>
<p><strong>Christie's, </strong>Neda Whitney, SVP Head of Marketing America's ... Show More
