The Death of the Call Center: How Pypest...

Don’t sell to your community. Just talk to them. DadGang founder Bart Szaniewski started with $750, 100 hats and no real business plan. Four years later, the brand has sold more than a million hats and generated over $36 million in revenue. He’s done it while ignoring a lot of co ... Show More

How do you get your brand into the 90% of memory that's subconscious? In this segment from Marketing Trends, neuroscientist Pranav Yadav reveals that the human brain is a pattern-seeking storytelling device — and the formula for creating lasting brand memory hasn't changed in 5,0 ... Show More

Are you just busy working? Or are you adding value? Marketing has become overloaded with channels, platforms, metrics, and specialized roles. But Seth Matlins believes the job itself is much simpler: create value, drive sustainable growth, and help the business create and keep cu ... Show More

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ... Show More

Ep. 265 “Will AI replace human jobs by 2025?” Kipp and Kieran dive into the world of AI voice technology and its implications for business development and customer support. Learn more about how AI voice models like ChatGPT are transforming sales calls, the unique advantages and c ... Show More

<p>Is chat support helpful or annoying? </p><p>To me, it’s both. <br /><br />It’s helpful because it’s the way I prefer to be helped. It’s asynchronous, it allows for multitasking, and it can be done anywhere. </p><p>But, it’s also annoying. It sucks when you type something in an ... Show More

Chatbots are a hot topic, but it's just the tip of the iceberg in terms of the broader evolution of the customer experience. This week we're joined by Suhas Uliyar, VP of Digital Assistant AI & Integration at Oracle. Suhas breaks down key areas of user experience change, and how ... Show More

Bobby Hakimi, Chief Product Officer of Convoso, discusses the significant role of AI agents in contact centers on a podcast with John Golden. These AI-driven technologies are transforming customer service by managing repetitive tasks and providing real-time feedback, allowing hum ... Show More

<p>With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact centers can respond to those demands. In this episode of McKinsey Talks Operat ... Show More

<p>AI voice technology has been around for years — think Siri or Alexa — but the magic has been missing. That’s changing, and quickly!</p><p>In this episode, Anish Acharya, General Partner at a16z, and Olivia Moore, Partner at a16z, explore why AI voice is reaching a breakthrough ... Show More

<p class="" data-start="161" data-end="565">Is it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the <a href= "https://sixteenventures.com/unav ... Show More

In this episode of the DMI podcast, host ⁠⁠Will Francis⁠⁠ chats with ⁠⁠Dikshant Dave⁠⁠, CEO of Zigment, about the fast-evolving world of agentic AI — autonomous AI agents that execute multi-step marketing and sales tasks. Dikshant shares how agentic AI goes beyond basic automatio ... Show More