Developing for Intent: How Conversationa...

Joe Bradley, Chief Scientist at LivePerson, explains the intricacies of conversational A.I. and how data and analytics are helping brands make meaningful connections with consumers. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. 

Compliance and regulatory reporting used to mean endless spreadsheets, fragmented data sources, and teams drowning in manual work. Today, AI is transforming how the world's largest companies manage financial reporting, sustainability disclosures, and audit workflows—not by replac ... Show More

Most companies don’t realize it yet, but the way they built their technology foundations is quietly becoming a liability.Cloud costs are rising. Platforms change underneath you. AI is reshaping infrastructure from hardware to data to governance. And the strategies that once felt ... Show More

Most people assume the internet is stable, durable, and ready for whatever comes next. The truth is a bit more complicated. Modern networks were never designed for today’s scale, and for the first time we are seeing technology that can make them smarter, simpler, and far more rel ... Show More

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ... Show More

<p>We’ve all spent countless hours on-hold just waiting for a customer service representative to answer the smallest of questions. But what if your query could be handled by a bot that acted and communicated like a human? That reality is already here, and you may have experienced ... Show More

<p>Every company has a secret sauce —it’s the differentiator that  separates one company from the rest of the pack and keeps it successful long-term. For <a href="https://www.juniper.net/us/en.html">Juniper Networks</a>, CMO <a href="https://www.linkedin.com/in/mike-marcellin">Mi ... Show More

<p>On the show we hear over and over again that marketing and sales need to find alignment and that data needs to be a big part of that. <a href="https://www.linkedin.com/in/kevin-tate/">Kevin Tate</a> is the CMO of <a href="https://clearbit.com/">Clearbit</a>, a company that is ... Show More

&quot;Satisfying customer needs better than the competitors in your market&quot; is the key to launching high-growth products and the key to your success as a product manager. But, what is a customer need? Who is your real competition? What does it mean to be &quot;satisfied?&quo ... Show More

We have all heard the old saying "the client is always right" and this is a great topic for a debate. If you're a client you expect to be treated well, if you're a sales person you might think otherwise. Customer service can be a bit problematic for sales people in general, but i ... Show More

<p dir="ltr">In episode 375 of The Brainy Business podcast, Yves Boudreau, head of technical sales at Google Cloud, provides valuable insights into the intersection of generative AI, language models, and behavioral science in business. Yves, with a background in technology and a ... Show More

<p>“Psychology trumps technology,” says <a href="https://www.fastersmarter.io/guests/jeff-hancock/">Jeff Hancock</a>, founding director of the Stanford Social Media Lab and professor in the Department of Communication at Stanford.</p><p>“If you want to understand what's going on ... Show More

<p>Successful startups don’t just build technology – they solve human problems. The key is listening to the people who really matter: your customers.</p> <p><br></p> <p>In this episode, Michael and Dalton discuss how spending real time with your users can unlock insights and grow ... Show More