Joe Bradley, Chief Scientist at LivePerson, explains the intricacies of conversational A.I. and how data and analytics are helping brands make meaningful connections with consumers.
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Jun 11
The AI Saturation Problem
Your people aren't tired of change — they're saturated. There's a difference, and it's the difference between an AI rollout that lands and one that bounces off your workforce entirely. Kelle Fontenot is the Chief Digital Officer at KPMG US, where the CIO, the CTO, and the Chief D ... Show More
53m 31s
Mar 2024
2823: RingCentral: The Human Touch in AI-Powered Customer Service
Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ... Show More
34m 34s
Oct 2021
Finding Alignment Between Vision, Perception and Business Needs Using Data with Kevin Tate, CMO of Clearbit
<p>On the show we hear over and over again that marketing and sales need to find alignment and that data needs to be a big part of that. <a href="https://www.linkedin.com/in/kevin-tate/">Kevin Tate</a> is the CMO of <a href="https://clearbit.com/">Clearbit</a>, a company that is ... Show More
41m 32s
Mar 2024
375. AI That Understands People: Blending Tech and Behavioral Science
<p dir="ltr">In episode 375 of The Brainy Business podcast, Yves Boudreau, head of technical sales at Google Cloud, provides valuable insights into the intersection of generative AI, language models, and behavioral science in business. Yves, with a background in technology and a ... Show More
54m 25s