Joe Bradley, Chief Scientist at LivePerson, explains the intricacies of conversational A.I. and how data and analytics are helping brands make meaningful connections with consumers.
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Jul 16
Your AI Agent Shouldn’t Be Able to Delete the Database
If you tell your AI NOT to delete your database you’re good right? In this episode of IT Visionaries, Chris Brandt sits down with Daniel Meyer, CTO of Camunda, to explore why prompts alone are not enough to govern AI. They discuss the difference between governance by instruction ... Show More
56m 41s
Mar 2024
2823: RingCentral: The Human Touch in AI-Powered Customer Service
Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ... Show More
34m 34s
May 2020
Beyond Chatbots - The Future of AI-Enabled User Experience - with Suhas Uliyar of Oracle
Chatbots are a hot topic, but it's just the tip of the iceberg in terms of the broader evolution of the customer experience. This week we're joined by Suhas Uliyar, VP of Digital Assistant AI & Integration at Oracle. Suhas breaks down key areas of user experience change, and how ... Show More
22m 12s
Jun 2023
Do We Need Humans Anymore in Customer Journeys?
<p>Customers are demanding speed and convenience in their interactions with companies. Technology, especially artificial intelligence, is often better at meeting customer needs than humans. Karen Lellouche Tordjman, leader of BCG’s customer experience work, explains how comp ... Show More
22m 18s
May 2025
Love, trust and marketing in the age of AI | Amaryllis Liampoti
As AI chatbots become more personal and proactive, the line between tool and companion is beginning to blur, with some users even professing love for their digital aides, says business consultant Amaryllis Liampoti. She presents three foundational principles for how brands can ha ... Show More
11m 3s
Jan 2022
Overcoming Hurdles to Making Conversational Interfaces Work - with Joe Bradley of LivePerson
<p>Today's guest is Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson. Joe was previously the Senior Director for Data and Personalization Science at Nike before joining the team at LivePerson. In this episode, Joe breaks down how LivePerson approaches the convers ... Show More
33m 3s
Nov 2024
An AI chatbot that talks back w/ ChatGPT’s Advanced Voice Mode
When it comes to preparing for an interview or making an important life decision, more and more people are turning to AI for advice. ChatGPT’s new voice interface, Advanced Voice Mode, allows users to speak out loud and converse with a chatbot as they would with another human — b ... Show More
30m 38s
Aug 2023
Twilio Launches New CustomerAI Features, Can Predict if You Will Churn
In this episode, we delve into Twilio's latest move to bolster its CustomerAI suite by integrating generative and predictive AI technologies. We discuss how these advancements will revolutionize customer engagement, enable businesses to create more personalized experiences, and w ... Show More
8m 26s
<p><b>GUEST: </b>Alex Kvamme (@KwameKvamme, CEO @GetPathlight) talks about using AI to unlock market insights from discussions with customers and partners.</p><p><b>SHOW: 777<br/><br/>CLOUD NEWS OF THE WEEK - </b><a href='http://bit.ly/cloudcast-cnotw'>http://bit.ly/cloudcast-cno ... Show More
