ضيفنا عبد المالك المزين سيحدثنا عن مصطلح يدعى الـ Persona الذي سيكشف لنا خصائص وفوائد التعرف على الحياة اليومية، وعادات العملاء الأوائل بشكل أعمق من دراسة شرائح السوق⠀
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Mar 2021
Creating Faster, More Efficient Feedback Loops in Real-Time with UserTesting CTO, Kaj Van De Loo
<p>Every year millions of products and services hit the market with sky-high aspirations, and every year millions of those same products and services fail. The reason? Consumer expectations are rising, which means their tolerance for a bad experience, has all but disappeared.</p> ... Show More
41m 25s
Dec 2021
My Road to Social Impact in Tech by Waymo CPO
Product Managers don't just want to build products, they want to build products that make an impact in their customers' lives and the world. Dan Chu, CPO at Waymo, is here to talk us through his journey and the philosophies he used to make a real impact in the world of ... Show More
14m 11s