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Nov 2019
25m 55s

To Truly Delight Customers, You Need Aes...

Harvard Business Review
About this episode
Pauline Brown, former chairman of North America for the luxury goods company LVMH, argues that in additional to traditional and emotional intelligence, great leaders also need to develop what she calls aesthetic intelligence. This means knowing what good taste is and thinking about how your services and products stimulate all five senses to create delight. B ... Show More
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