Thales Teixeira, associate professor at Harvard Business School, believes many startups fail precisely because they try to emulate successful disruptive businesses. He says by focusing too early on technology and scale, entrepreneurs lose out on the learning that comes from serving initial customers with an imperfect product. He shares how Airbnb, Uber, Etsy ... Show More
Oct 7
The Trouble with Tech Companies (and Their Strategies)
Cory Doctorow, author and digital rights advocate, argues that big tech companies from Facebook to Google and beyond have evolved - or devolved - in a disappointing way. He says that many large tech companies begin with a good product, but that over time they prioritize first bus ... Show More
26m 30s
Sep 30
How to Lead with Courage in Chaotic Times
Courage involves taking bold action despite uncertainty and fear. In a volatile business environment, it's hard to be brave. But Ranjay Gulati, a professor at Harvard Business School, says that there are strategies any of us can use to get improve our ability to make smart bets o ... Show More
32m 9s
Sep 23
Steven Pinker on Speculation Bubbles, Super Bowl Ads, and What Leaders Need to Know About Group Psychology
As a leader, psychology is fundamental to your success - whether that means understanding consumer behavior, team dynamics, or even your own biases and blind spots. Harvard professor Steven Pinker says that an important phenomena to understand is that of common knowledge and its ... Show More
27m 29s
Oct 2023
The Strategy Mistake Too Many Startups Make
Many founders try to emulate startups that have already become successful. But Thales Teixeira says that approach, which often involves trying to do too much, too quickly, can lead to failure. In this episode, you’ll learn how to find customers who aren’t being served by existing ... Show More
24m 39s
Oct 2022
432: How “Recovering Accountant” Guy Pearson Built the Shopify for Services
At 24, Guy Pearson turned down a partnership to start an accounting firm. His early clients were digital companies, and Pearson was jealous that there wasn’t an online commerce system for his industry. So in 2013, he launched a new company called Ignition to simplify and speed up ... Show More
52m 6s
Jan 2021
#359: Customer Support 101: Proven Strategies To Create Life-Long Customers
My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ... Show More
25m 30s
May 2020
How to Sell in an Anti-Seller Era - Taylor Welch - CFR #440
Taylor Welch is the guest on this episode and is the CEO of Traffic And Funnels, author of 2 best selling books, and he has advised & serviced nearly 50,000 individual businesses in the last 5 years. They discuss some important factors to gaining and keeping clients; people need ... Show More
29m 22s
Dec 2021
How To Master Sales, Persuasion, and Influence with Cole Hatter
Cole is the founder of Thrive: Make Money Matter, an entrepreneur, investor, and an award-winning speaker. His vision behind creating Thrive: Make Money Matter is to change the way businesses are run forever, creating a new breed of For-Purpose Entrepreneurs directing profitable ... Show More
54m 34s