In this episode of Service Drive Revolution, Chris and Christian break down the hard truth behind why over 50% of service managers are turned over every year — and it's not what you think.
From raw, personal stories of their most personal firings to a detailed breakdown of industry failures, broken leadership systems, and the lack of real mentorship… this episode will hit home for anyone in the Dealership world.
What you'll learn: The real reasons service managers get fired (not just gross profit) Why firing someone never gets easier — even when it's necessary Christian's emotional story about firing a close friend Chris' first-ever firing… as a teenage head "Lot Lizard"
How dealerships are failing their managers with outdated systems The 9 big mistakes that cost great leaders their jobs How to fix the turnover crisis and lead with vision and empathy If you've ever laid awake the night before a termination… if you've questioned your own value in your role… if you're tired of being set up to fail — this episode is for you.
Want to break the cycle? Chris and Christian share proven leadership lessons that reduce turnover from 50% to under 5%. 👀 Also in this episode: Chris' book-carrying system and "everyday carry" video plug Why customer experience is the ultimate marketing tool How to design a service department that feels like a Tesla diner
Explore more: Check out our "Books That Changed My Life" series on the Library channel!
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