How do you make the leap from Service Manager to General Manager? In SDR #326, Chris & Christian lay out the 7 key steps every ambitious Fixed Ops leader needs to follow if they want to run the whole dealership. Most Service Managers get stuck because they only think about their department.
But the path to GM requires mastering leadership, profitability, culture, and dealership-wide strategy. In this episode, you’ll learn exactly what separates managers who stay in the service lane from those who rise to the top.
We also cover:
- The mindset shift every Service Manager needs before becoming GM
- Why controlling hours per RO and gross profit isn’t enough
- How to think like an owner, not just a department head
- The importance of recruiting, coaching, and culture-building daily
- Industry news, leadership lessons, and Top Dog updates
Whether you’re just starting to think about your next step—or you’re actively gunning for the GM seat—this episode gives you a roadmap to get there.
If you want more than just survival in Fixed Ops… if you want to run the whole show… this is the playbook.
#ServiceManager #FixedOps #CarDealership #AutomotiveLeadership #ServiceDrive
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