Keeping customers happy and loyal

Thinking of launching your own online business? Sourcing expert Kian Golzari and Titan Network co-founder Dan Ashburn join Tom Urquhart and Virtuzone's Paul Bryson to explore how to find the right products, navigate supply chain challenges, attract customers and turn an idea into ... Show More

What's the secret to building a business that keeps customers coming back? Ray Chan, founder and CEO of Candypants, reveals how he turned a party concept into one of Dubai's best-known brunch brands, attracting tens of thousands of guests every year. Plus, is opening a beauty sal ... Show More

Can you really make money as a content creator? And do you need millions of followers to build a successful business? On Starting Up with Virtuzone, Tom Urquhart and Paul Bryson speak to former CNBC journalist turned entrepreneur Uptin and Hollywood producer Patrick Caligiuri abo ... Show More

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ... Show More

<p>Today’s episode is another edition of our Coffee and Commerce series where we are joined by Vala Afshar, Chief Digital Evangelist at Salesforce to discuss creating a business culture designed to maintain the customer. Enjoy! Let me know what you think. Tweet me or leave a revi ... Show More

Nick / Dan / Max discuss businesses they love. 

Are clients bringing you down? Dan and Alison answer your questions with the help of Diane Hessan, the founder and chair of the marketing technology agency C Space. They talk through what to do when you have a difficult client, your coworkers are hampering your ability to serve c ... Show More

<p>In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as explo ... Show More

How do you cultivate loyalty, from investors to team members and, of course, customers? Business leaders have long debated this. Host Bob Safian invites two guests to weigh in with their secrets to brand and company loyalty. Chewy CEO Sumit Singh has built his pet-centric busines ... Show More

Today we’ll hear about:  A business owner who’s concerned about outgrowing his current space  A man looking for advice on structuring a partnership  The reason why Dave Ramsey believes the customer isn’t always right  A CEO looking to attract new customers    Next ... Show More

Today, we’ll hear about:  A son who doesn’t think he’s being treated fairly by his father  An owner struggling to get his business back on track after the pandemic  Founder of Sseko Designs; Liz Bohannon’s journey to creating a global fashion brand  A business owner looking f ... Show More

The view from the top of business. Presented by Evan Davis, The Bottom Line cuts through confusion, statistics and spin to present a clearer view of the business world, through discussion with people running leading and emerging companies.Evan's guests delve into the concept of q ... Show More

Today, we’ll hear about: • A business owner dealing with two employees who continually fight • A woman trying to protect her family from her bad business decision • A man frustrated that his team is taking advantage of him • A young lawyer who’s been offered a partnership at his ... Show More