Joy Young is the eCommerce and Marketing Manager at Beards & Daisies, sellers of plants and flowers. Founded in 2015, they now sell via their B2C Shopify store which does over 10,000 orders a month, wholesale customers like Dunelm, and have a team dedicated to looking after business customers for everything from corporate gifting and interior design to commercial installations.

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Adding new products strategically
Using a phased approach to product launches
Investing in technology for project management
Making sure teams work together
Focusing on the customer and their needs

Key timestamps to dive straight in:

[06:28] Expanding customer base with frequently-purchased products.

[08:52] Team structure and what they outsource.

[13:33] Stagger launch phases for continuous promotional opportunities.

[14:23] Prioritize action, iterate quickly, embrace imperfection.

[18:10] Communication and feedback are key elements to success.

[20:46] Houseplants becoming interior decor, not horticulture.

[22:46] Listen to Joy’s Top Tips!

Full episode notes here: https://ecmp.info/522

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