Conflict Resolution - Sales Influence Po...

Effective Communication Strategies

1. 🎧 

   To avoid arguments and foster enlightening discussions, slow down the conversation by asking for context and definition of terms, which helps understand the other person's perspective and may reveal their lack of clarity.

2. 🧠 

   When disagreeing, pause and listen, then ask yourself three key questions: what is the context, what is the definition of the term being discussed, and what experiences are shaping their viewpoint.

Understanding Perspectives

1. 🌍 

   Personal experiences and mindsets significantly impact how people approach discussions, so it's crucial to recognize that different perspectives are rooted in unique experiences and beliefs.

2. 🎯 

   When discussing complex topics like success, agree on a shared definition before proceeding, as people may have different understandings of the term.

Attitude and Behavior

1. 🔄 Attitude controls behavior, which determines consequences, so maintain a positive attitude and focus on enlightening discussions rather than trying to win arguments.